Project Manager, Services

Hitachi • Toronto, ON

5d • Hybrid

About The Position

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in. Toronto, Ontario, Canada (Hybrid) We are looking for a Project Manager to join our Service Delivery team in Toronto! The Project Manager Services is part of the Services Delivery team and is responsible to deliver related Hitachi Rail Signaling bids & projects for a set of worldwide Customer account(s), within schedule, budget and contractual requirements. Services projects include all projects resulting from an existing Customer/infrastructure and are typically: Maintenance Service Contracts, simple and complex Upgrade Projects, Obsolescence Management, Data analytics contracts, and Service Call-Outs.

Requirements

• Bachelor's degree in Engineering, or equivalent work experience
• Minimum of 8 years signaling project management experience
• Project Management experience in Rail Signaling systems or Aerospace systems
• Excellent communication and interpersonal skills
• Strong organization and negotiating skills
• Excellent Excel / PowerPoint skills

Nice To Haves

• Project Management certification (IPMA, PMP), PEO (Professional Engineers Ontario)
• Knowledge of rail industry and technology
• Customer service and marketing/sales experience
• Obsolescence management experience
• SelTrac knowledge
• MS Project, Primavera experience

Responsibilities

• Project Management for Service contracts
• Manages project team members (work assignments, performance management, coaching)
• Responds to Customer Request Resolution (technical queries, expediting, etc.)
• Develops and adheres to project budget and schedules
• Prepares reports for management review and liaises at all levels within the company
• Identifies and manages Opportunities and Risks
• Ensures that the current configuration is correctly managed
• Ensures that the original model is still valid while ensuring the versioning is controlled
• Responsible for ensuring that all safety issues are implemented through company’s safety processes and procedures, specifically while managing any customer site activities, during in-house hardware and/or software development, and during the various discipline review meetings
• Bid Management for Services contracts to meet defined Order Intake targets
• Responds to RFQs/RFPs and/or any other Customer’s Requests
• Evaluates customer specifications and assesses our solution compliance
• Is the leader of the Bid Team (Work Package Managers, Project Design Authority, Financial Controller, etc.), and applies relevant bid process to deliver proposals with necessary Gate reviews & bid artifacts (internal and external deliverables)
• Establish offering and pricing strategies in coordination with Sales organization
• Delivers proposals within targeted performance (Customer satisfaction, On-time delivery, Bid Cost vs. Budget, etc.)
• Customer Account Management (including regular communications and visits)
• Maintains the Customer Account Management Plan
• Regularly updates the Plan and ensures it is continuously adapted to the service
• Interfaces with the Customer or on-site Hitachi unit Team about the technical and operational subjects relating to the capture and processing of his/her requests, to the delivery of the service and to the delivery of associated documents
• Analyzes customer feedback, performance indicators, operating reports
• Produces and monitors Key Performance Indicators (KPI)
• Compares KPI with targets set internally and externally
• Leads continual service improvement approach
• Sets up an action plan to improve the quality of the service provided /perceived by the Customer or to reduce the associated cost
• Manages commendations and complains, capitalize on commendation(s) and complaints for continuous improvement
• Monitor impact of obsolescence / Software and Hardware change requests and, leads resolution actions while effectively communicating with the customer

Benefits

• Health, Dental and Vision plans - 100% of premiums are company-paid
• Retirement Savings Plan with a company contribution and a match, and without vesting period
• Company paid holidays - 3 weeks of vacation, Holiday closure, personal emergency leave days and sick days
• Maternity/Parental/Adoption top up pay
• Annual Incentive plan
• Company provided Life Insurance, STD and Employee Assistance Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior