Project Manager - Service Productivity

Solenis•Wilmington, DE

About The Position

The business analysis and project manager role will own the productivity program for service. This role will be a project manager and program manager and will deliver $10m of productivity over 2 years, globally. The role is required to take internal digital and process (non-digital) productivity and run the projects. The role will create a multi-year pipeline with an MVP then multi-year enhancements to improve sales/service productivity. Each project will need targets and workplans (plan to make plan). The person in this role must run the TMO process for project management and governance and use the standardized tools. The role must build relationships in the commercial team and build change adoption plans. The person who takes this role will need to operate at a high operational tempo, lead company governance processes, and present results to executives monthly. This role will sunset after the digital projects are complete.

Requirements

Bachelor’s degree
Process improvement experience and productivity experience preferred
Led Institutional, Consumer, Industrial or NCH services
Critical thinking skills
Ability to break down complex problems into discrete small projects
Ability to scope projects in small and achievable buckets.
Ability to generate hypotheses and test them rapidly and transition if the hypotheses are rejected.
Ability to prioritize on the vital few of a project and avoid ‘boiling the ocean.’
Mental agility- ability to flex and change courses quickly, as situations change.
Organization: Time stewardship and meeting management
Ability to organize meetings and be a steward of project team time.
Create meeting agendas before the meeting.
Build prework and have team members come prepared for meetings.
Build a meeting strategy where the project team is talking instead of the project manager
Build a process each meeting updates action item list- specific action, one owner (not a team) and a deadline

Responsibilities

Capability to build the service productivity strategy with digital and process improvements.
Project management- ability to run 2-3 projects simultaneously, in accordance with the TMO standard operating procedure.
Ability to lead cross functional project teams that design and execute productivity initiatives.
Capability to articulate and align roles and responsibilities at the project launch
Capability to lead a team to build crisp problem statements and iterate them with project sponsors 2-3 times in gate reviews.
Capability to place projects in AOP at the region and business unit level
Establish relationships with the digital team, equipment team, and other enablers in monthly cadence.
Build project business case and articulate assumptions to senior leaders
Generate hypotheses for potential projects, quickly test them, and scale successful initiatives.
Generate targets and transparently share variance reporting (actuals vs target) for FP&A to place in AOP
Align targets with P&L leaders prior to AOP
Establish governance and executive report outs.
Run the TMO gate review process
Prepare gating artifacts and templates for the project team
Prep project team to present at gate review
Work with HUB and FP&A to track project results
Capability to build a change management structure and lead the structure through a change management process