Project Manager

ASSA ABLOY•Tulsa, OK

1d•Onsite

About The Position

Ameristar Perimeter Security USA, an ASSA ABLOY branded company, is looking for a Project Manager - Service Operations. The Project Manager is responsible for coordinating service, sales, and operational activities to support customer projects from quotes through completion. This role works cross‑functionally with sales, engineering, purchasing, PDM, and field service teams to ensure accurate order processing, timely scheduling, customer satisfaction, and financial performance tracking for the Ameristar and B&B Service Group.

Requirements

Strong organizational and multitasking skills with attention to detail
Experience working with ERP systems, preferably E1 and Business Central
Proficiency in Microsoft Excel and Microsoft 365 applications
Strong communication skills for customer interaction and internal coordination
Ability to manage schedules, priorities, and multiple projects simultaneously
Understanding of service operations, order processing, and basic financial tracking

Nice To Haves

Experience supporting field service or installation teams
Familiarity with manufacturing or access control/barrier systems (preferred but not required)
Prior experience tracking P&L or job costing

Responsibilities

Maintain and manage the site work schedule for internal service teams and external contractors
Coordinate site visits, service calls, and project timelines to ensure on‑time completion
Monitor and maintain the Barrier Support email and call log, ensuring all activity is accurately documented and responded to
Respond to customer calls and emails requesting assistance with parts, service, and site visits
Create and issue sales quotes and sales orders using E1, Microsoft Dynamics Business Central, and STAR
Create and process warranty orders, ensuring accuracy and proper documentation
Ensure orders are entered correctly, tracked through fulfillment, and communicated clearly to customers
Work with Product Data Management (PDM) and Purchasing teams to set up new part numbers
Collaborate with Engineering to obtain technical information, drawings, specifications, and project support
Act as a liaison between internal departments to resolve issues and maintain project momentum
Track and monitor Profit and Loss (P&L) for the Ameristar and B&B Service Group
Use Excel and Microsoft 365 tools to analyze job costs, margins, and service performance
Provide basic financial reporting and support management decision‑making