Job ID #32024: Project Manager, Service Coordination

City of Hamilton•Hamilton, ON

9d•CA$52 - CA$58

About The Position

Reporting to the Superintendent, Service Coordination, this role manages specific corporate, departmental and sectional projects and investigations, seeking new methods, systems or techniques to support continuous improvement in the delivery of services to the City and to the public. The Project Manager is responsible for the performance of consultants and contractors on projects, including implementing a performance appraisal system and associated consultant/contract reviews. This role is accountable for ensuring that project management is delivered through the effective and efficient use of financial and staff resources, utilizing a "best practices" approach to deliver quality services in a timely and cost-effective manner. The role acts on and instils a customer service focus in Project Management and Continuous Improvement activities. The Project Manager is responsible for managing projects in a variety of staff resource configurations, ranging from individual work to leadership of cross-departmental work teams, exercising leadership, guidance, technical competence, innovative problem-solving, and the achievement of results in all such settings.

Requirements

Proven knowledge of the theories and practices related to project management and continuous improvement normally acquired by attaining a Degree or Diploma in a related discipline, or a professional certification in Quality Management, or an equivalent combination of education and progressive work experience related to the duties above.
Demonstrated experience in leading and managing large complex projects and sizeable teams.
Demonstrated experience in managing projects with substantial budgets.
Demonstrated experience in directly overseeing contractors and/or consultants including managing payment of invoices as well as managing and reporting on the project budget.
Demonstrated experience managing multiple projects at the same time.
Demonstrated practical experience with a formal process improvement methodology such as Lean, Six Sigma, Total Quality Management, Theory of Constraints, Cause & Effect, etc. required.
Ability to challenge, lead and inspire others to excel in an environment that fosters innovative approaches to problem resolution.
Demonstrated experience in researching, developing and proposing creative solutions to operational needs or process improvements.
Must have above average analytical and problem solving skills.
Significant experience in developing, writing and delivering reports and presentations for senior management and/or the public.
Proven organizational skills and the ability to work with very tight deadlines and competing priorities.
Must possess excellent verbal and written communication, presentation, interpersonal, and organizational skills.
Ability to deal effectively with elected officials, representatives of other levels of government, management, peers, staff and the general public.
Working knowledge and understanding of statutes, regulations and by-laws affecting the department/section.
Must possess intermediate level knowledge of Word, Excel, Outlook, Power Point, Microsoft Project (or similar project management software).

Nice To Haves

Experience in delivering projects related to Water Metering and Advanced Metering Infrastructure (AMI) preferred.
Member in the Project Management Institute as a Project Management Professional (PMP) is preferred.
Lean Six Sigma Certification (Green Belt or higher) is preferred.

Responsibilities

Assume responsibility for project management services for specific project or investigative assignments to meet the changing needs of the residents and businesses of the City of Hamilton.
Identify and participate in continuous improvement opportunities.
Ensure that assigned project management, research and/or analysis is delivered with due consideration to the management of risk, in accordance with City and Provincial guidelines and in the most effective and efficient manner.
Manage specific corporate, departmental divisional and sectional projects, investigations and Continuous Improvement activities such as developing programs and tools to help improve service delivery and/or increase efficiency, performing statistical analysis related to meter maintenance, repair and replacement, identifying problem areas, performing research, preparing reports and presentations, and leading project solution and implementation teams.
Ensure timely, cost-effective results in compliance with corporate and legislative requirements.
Manage the administrative components of assigned projects including monitoring and control of budget expenditures, project documentation and record keeping.
Promote teamwork and integration between internal and external parties participating in cross-functional and cross-program initiatives.
Consult or undertake liaison with Municipal, Provincial, and Federal government agencies as well as with other public and private sector groups relevant to assigned projects and investigations.
Report regularly on the status of projects, tasks, staff performance, fiscal status and overall benefits of project activities to the Superintendent of Service Coordination.
Develop and deploy key performance indicator (KPI) metrics related to each project and ensures ongoing tracking.
Maintain appropriate documentation that clearly illustrates project progress and success at completion.
Coordinate and manage projects effectively and ensure that they are delivered on time, on budget, and to agreed quality standards.
Prepare reports of research and/or project findings including action recommendations for senior management and/or Council.
Assist in preparing oral and written presentations to management on results and recommendations.
Attend public meetings and may be asked to present the City's position/actions to the public, media and outside government bodies.
Perform other duties as assigned which are directly related to the normal functions of the job.