Project Manager-Salesforce

Computer Task Group, Inc • New York, NY

4d • Onsite

About The Position

CTG is seeking to fill a Project Manager – Salesforce position for our client. This role involves leading Salesforce.com projects from initiation through delivery, ensuring alignment with project charter, scope, budget, schedule, and contractual requirements. The Project Manager will manage project plans, budgets, schedules, staffing, resources, and deliverables. They will lead cross-functional teams including client employees, implementation partners, system integrators, and third-party vendors. Key responsibilities include coordinating Salesforce Service Cloud and customer service, contact center, or case management transformation initiatives, and identifying and managing project risks, issues, dependencies, and change requests. Driving stakeholder communication, status reporting, governance, and successful solution delivery are also crucial aspects of this role.

Requirements

• Salesforce ecosystem experience with strong understanding of Service Cloud capabilities.
• Customer service, contact center, or case management transformation experience.
• Strong project leadership, organization, communication, stakeholder management, and risk management skills.
• Experience managing multiple implementation partners and system integrators.
• Proven experience leading Salesforce implementation or transformation programs.
• Experience managing scope, cost, schedule, staffing, budgets, risks, and contractual deliverables.
• Experience coordinating complex programs involving multiple teams, vendors, and stakeholders.
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

• PMP, PgMP, SAFe Program Consultant (SPC), SAFe Agilist, or equivalent certification.
• Bachelor’s degree in Business, Information Technology, Computer Science, or a related field preferred.
• PMP, PgMP, SAFe, or equivalent project/program management certification preferred or required.

Responsibilities

• Lead Salesforce.com projects from initiation through delivery, ensuring alignment with project charter, scope, budget, schedule, and contractual requirements.
• Manage project plans, budgets, schedules, staffing, resources, and deliverables.
• Lead cross-functional teams including client employees, implementation partners, system integrators, and third-party vendors.
• Coordinate Salesforce Service Cloud and customer service, contact center, or case management transformation initiatives.
• Identify and manage project risks, issues, dependencies, and change requests.
• Drive stakeholder communication, status reporting, governance, and successful solution delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level