Project Manager - Quality

WVU Medicine•Bensley, VA

2d•Onsite

About The Position

Responsible for leading a project team (or teams) on organizational wide mid-to-low risk projects affecting multiple people within a limited number of areas/departments. May also be responsible for overall project management of smaller scale projects. Responsible for planning, directing and coordinating all aspects of Quality projects. This includes, but is not limited to, project work plan development & management, project plan reporting, issue tracking, scope development & management, project cost, resource & time management, project communications and project risk management. Collaborates with IT, vendors, and Customers to ensure successful completion of projects. May also be responsible for serving as a liaison between the Quality Department and other practices affiliated with the health system. This may include providing appropriate on-site visits, facilitating regular communication, resolving client requests, and overseeing resolution of issues to ensure delivered services meet client needs and expectations outside of defined projects. The Project Manager will provide dedicated coordination and oversight for WV DPP and related value-based quality initiatives at WVUH. Responsibilities include: Coordinating DPP measures, workgroups, timelines, and deliverables across WVUH. Monitoring performance, identifying barriers, and supporting action plans for improvement. Partnering with clinical, operational, IT, analytics, finance, and population health teams. Supporting required reporting, documentation, and implementation of evolving program requirements. Preparing leadership updates, dashboards, and executive-level reporting. Maintaining accountability structures to support timely execution and achievement of performance goals.

Requirements

Bachelor’s degree in a related field, OR High School Diploma or equivalent AND Four (4) years of relevant experience such as project management, project coordination, project lead, and systems analysis.
Ability to handle and maintain confidential information.
Ability to work well under high stress conditions.
Ability to work independently or cooperatively as a team member.
Ability to adapt to various workloads and assignments.
Ability to work with multi-disciplinary groups.
Must have reading and comprehension ability.
Must be able to type.
Possess good oral and written communication skills.
Ability to prioritize tasks.
Ability to work in a fast paced and rapidly changing environment.
Must be flexible.
Ability to sit for extended periods of time.

Nice To Haves

Certified in a Project Management Program such as Lean/Six Sigma.
CPHQ Certification.

Responsibilities

Project Management: Work significantly affects multiple people within a limited number of areas/departments. Responsible in all aspects of project planning, including project proposal reviews to determine goals, time frame, funding, project approach, staffing requirements, deliverables, and allocation of resources.
Create and maintain project work plans utilizing the standard project management software tool(s) to drive the project.
Maintains the project work plan to facilitate project progress tracking.
Develops and maintains project scope/charter with assistance from management.
Develops and maintains project schedule.
Responsible for all processes related to the timely and appropriate generation, collection, dissemination, storage, and ultimate disposition of project information.
Participates in meeting the goals and objectives of the department and the division in accordance with the goals and objectives of the organization.
Facilitation of proper transition of project support to Customer Service at the completion of each assigned project.
Proactively manages project to identify potential risks and/or issues and escalates appropriately.
Implements and monitors the change control process, and documents and facilitates the outcomes of the change control process for assigned projects.
Demonstrates thorough understanding of project management phases, techniques and tools.
Strong and tested project management skills, including sponsor and risk management.
Understand Customer, their needs; provides realistic expectations, actively monitors customer satisfaction.
Communication Effectiveness: Ensures project status, issues, and successes are clearly communicated to all levels (team, management, stakeholders, etc.), documented and is in accordance with project plan and standards.
Ensures open communication and maintains objectivity in all communication utilizing fact-based information.
Listens effectively and clarifies information as needed; interprets verbal and non-verbal messages from others; communicates tactfully and candidly.
Conducts routine project meetings to share organizational information and to provide guidance, direction, motivation, and to discuss overall performance of respective staff relative to work assignments.
Participates in pre-engagement preparation and implementation planning, and transition to support.
Motivates project team to action.
Identifies common themes, makes inferences, and draw conclusions.
Resource and Fiscal Accountability: Ensure acceptable level(s) of project staffing and oversight of consultants, contractors, and vendors to meet the requirements of the agreed upon contract/RFP stipulations for assigned IT projects
Directly manages all internal resources assigned to project or program for work assignment completion, and manages external resources in the absence of a vendor project manager.
Schedules activities, events, and programs, as well as the work of project team members, in support of Customer needs and expectations.
Establishes and maintains cooperative and positive working relationships with customers and project staff.
Escalates vendor related issues for resolution.
Manages vendor Project Manager and coordinates with vendor PM to manage vendor resources.
Manages vendor invoicing related to assigned projects.
Critical Thinking Skills and Problem Solving: Responsible for identifying and managing projects with limited risk.
Engages the proper resources and facilitates the resolution of project related problems.
Tracks and Maintains issues/risk logs.
Recognizes problems or situations that are new or without clear precedent.
Evaluates alternatives and finds solutions using a systematic approach.
Collaboration: Demonstrates collaboration skills and techniques; define alternate solutions; resolve conflicts; and create positive relationships with others.
Establishes clear ground rules for behavior during project activities.
Maintains a controlled and relaxed demeanor during intense situations.
Uses good listening skills to document the issue accurately.
Activates proper escalation protocols.
Develops positive relationships with Customers, team, and sponsor.
Accountability and Decision Making: Prioritized own and team's work.
Anticipates consequences of actions, potential problems, or opportunities for change.
Sets and meets realistic deadlines.
Forecasts changes and communicates current and projected issues.
Understands how and when to make a choice; how and when to escalate issues to higher levels.
Analyzes the risks and future impact of decisions.
Influencing and Leading: Exerts strong influencing skills to impact choices on immediate and long-term decisions.
Continual adjustments with stakeholders in a persuasive and positive manner, to keep project on course using win-win negotiation techniques.
Project Management Tools: Utilizes working knowledge of current organization’s versions of desk top software to perform project planning and oversight, for example: Windows, MS Project, MS Office, MS SharePoint.
Administrative Responsibilities: Participates in planning and implementing change and maintaining and improving productivity through attendance and participation in departmental functions and staff meetings.
Promotes and contributes positively to the teamwork of the department by volunteering to assist co-workers, contributing ideas and participating in problem solving efforts with co-workers.
Team Building: Assists and mentors co-workers.
Performs the following core duties: participates in mentoring, training, and development of other employees.
Seeks and respects the views of others, including patients/families and customers when appropriate.
Creates and updates internal documentation for team members to use.
Coaches and provides support/encouragement for employees to exceed their own expectations.
This position may require travel to other facilities or affiliated sites to assist with implementations, training, and/or support.
Adheres to the established policies of the West Virginia United Health System (WVUHS) as well as the policies of the entity or entities where the Quality team member is assigned to work and/or employed.
Demonstrates understanding of complex healthcare value-based programs and develops decision-support tools as needed to inform effective decision making.