Project Manager (Quality, Compliance, and Oversight)

Massachusetts Bay Transportation Authority•Boston, MA

2d•Onsite

About The Position

The Project Manager of Quality, Compliance, and Oversight (QCO) will oversee the development, implementation, verification and close-out of regulatory findings from oversight authorities such as Federal Transit Agency (FTA) and the Department of Public Utilities (DPU) and/or State Safety Oversight (SSO), and/or enterprise projects that further the MBTA’s strategic goals or address deficiencies and/or opportunities for improvement at the MBTA. The Project Manager will contribute to the scope and deliverables from project initiation through close-out as part of a multi-disciplinary team led by the Senior Director and/or Director. Projects are often managed within a portfolio of initiatives that involve internal stakeholders, QCO staff, and where applicable contractor teams that support departmental efforts. The Project Manager additionally contributes to program-wide initiatives and verifications.

Requirements

Bachelor's degree from an accredited institution in Engineering, Public Administration, Business Administration, Planning, or related field.
Five (5) years of experience in project management, public administration, or planning in transportation services, or related industry experience.
One (1) year supervisory, managerial, and/or leadership experience.
Experience with methods of business process redesign and familiarity with Quality Assurance principles.
Excellent writing, organizational, analytical, time management and interpersonal skills.
Proficient in Microsoft Word, Excel, Project, Visio and PowerPoint applications.
Effective professional written and verbal communication and interpersonal skills.
Proven track record of collaboration, transparency, and problem-solving skills.
The ability to effectively communicate with customers, employees and vendors.
Excellent customer service and diplomatic approach to issue, risk identification and resolution.
The ability to supervise and work effectively with a diverse workforce.
Possess a valid driver's license.

Nice To Haves

Master's degree from an accredited institution in Civil Engineering, Business Administration, Public Administration, Planning, or related field.
Agile or Lean certification.
Previous public sector experience, particularly with the MBTA, MassDOT, FTA, or a transit agency.
Experience in transit safety regulation, human resources, or transit construction, maintenance, or industrial operations.
Familiarity with FTA, MBTA and MassDOT rules and regulations, processes, and policies.
Familiarity with DPU and/or SSO rules and regulations, processes, and policies.

Responsibilities

Manage multiple QCO projects simultaneously, providing coordination among external parties as well as internal MBTA stakeholders that support these projects.
Responsible for delivery and performance of assigned deliverables within projects in portfolio, including budget, schedule, and quality.
Ensure cost requirements are met and that documents satisfy the high-quality standard set by the QCOO.
Coordinate project review of plans and specifications with a wide range of internal departments and external agencies, including regulators.
Assist in the development of project scopes, requests for proposals, statements of work, and submissions to the FTA or other regulators and interested parties to satisfy assigned Corrective Action Plans.
Assist with negotiations of project assignments, task orders, amendments, change orders and use of contingency and make recommendations for approval, as required.
Ensure project coordination with other MBTA teams and departments
Organize and coordinate a multitude of different types of meetings.
Coordinate with other QCOO staff and contractors, as required.
Ensure that project activities with outside agencies, community groups and other third parties occur on a timely basis.
Assist in leading transformative change within the MBTA, using business process redesign techniques, cutting across multiple departments and stakeholder groups.
Prepare correspondence, reports, charts, and presentations utilizing Microsoft Word, Excel, Project and PowerPoint, as required.
Prepare for and make project presentations as required.
Critically think through, identify, trouble-shoot, and resolve project issues.
Prepare task orders for consultant services and manage external consultant support for project review and studies; assist with and procurement of consultants as required.
Work both independently and in support of project teams to address complex tasks in a time-sensitive environment.
Follow up on actions required for successful project completion, as required.
Prioritize workloads, work effectively with a wide range of stakeholders, build consensus, communicate effectively, both written and verbally, and prepare and make project presentations.
Respond to each inquiry, whether from a customer, vendor, or co-worker in a courteous and professional manner consistent with the Authority's Customer Experience quality standard.
Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
Drive a company or personal vehicle to visit work sites to assist with DPU and/or FTA support as required.
Perform all other duties and projects that may be assigned.
Additional responsibilities may include a focus on one or more departments or locations. See applicable addendum for department or location-specific functions.
May directly supervise project coordinators.