Compliance Business Oversight Manager (US)

TD•Portland, ME

8d•$91,000 - $145,600•Onsite

About The Position

The Compliance Business Oversight Manager is responsible for providing independent second-line oversight of credit card products and servicing activities to ensure alignment with applicable consumer protection laws, regulatory expectations, and internal risk frameworks. This includes, but is not limited to, obligations under Regulation Z (Truth in Lending), UDAAP standards, the Fair Credit Reporting Act (FCRA), Equal Credit Opportunity Act (ECOA/Regulation B), and applicable requirements under SCRA and MLA. This role is focused on identifying, assessing, and monitoring compliance risks across the full credit card life cycle, including account origination, billing, payment processing, collections, disputes, credit reporting, and customer servicing. The position requires strong subject matter expertise in credit card regulations and the ability to deliver effective challenge and advisory support to business partners. Serving as a key partner to the business, the role provides guidance on compliance risks, monitoring activities, issue management, and control effectiveness to help promote a strong compliance culture. Success in this role requires a deep understanding of regulatory expectations, strong analytical capabilities, and the ability to influence stakeholders across Legal, Risk, Audit, and business operations. The Compliance Business Oversight Manager provides advice, support and objective guidance to assigned portfolio, business or function on development and maintenance of all aspects of Compliance/Center of Excellence programs in line with the Bank's risk philosophy and strategic direction.

Requirements

Undergraduate degree or equivalent work experience
7+ years of experience
Credit Card Compliance work experience in the industry.
Project management oversight capabilities from a compliance perspective, including experience overseeing third-party partnerships.
Strong experience in complaint monitoring, with the ability to identify trends, assess regulatory risk (e.g., UDAAP, Regulation Z, FCRA), and translate insights into meaningful risk identification would be a plus.
Strong written and communication skills.
Proactive, results-oriented and adaptable “go-getter” mindset.

Nice To Haves

CFPB, OCC, or FDIC Examiners.
Candidates from the American Bankers Association (ABA)

Responsibilities

Serve as primary compliance support for assigned business lines, providing oversight and independent challenge on business activities and initiatives with regulatory impact.
Complete change risk assessments and related questionnaires for new business initiatives, performing review and challenge of inherent regulatory risks, mitigations and outlining conditions to launch; as well as presentation to executives for approval.
Serve as a compliance advisor to business partners through regular meetings and process reviews.
Manage and track compliance-related issues, ensuring timely resolution and regulatory alignment.
Lead regulatory change management efforts for new and updated state laws, ensuring effective business adoption and compliance.
Monitor regulatory complaints, business reports, and key risk indicators to identify trends, gaps, and potential compliance risks.
Review and validate first-line testing to ensure gaps are addressed and aligned with regulatory expectations.
Support control mapping to ensure regulatory requirements are linked to effective business controls.
Collaborate with cross-functional teams to strengthen the compliance framework and reduce risk exposure.
Proactively advises the business of new and changed Compliance regulatory and/or policy changes.
Formulates relevant and meaningful insights from data analysis and leads on the interpretation of complex business issues, generates multifaceted insights and identifies opportunities to address business regulatory requirements and issues.
Contributes to the development and implementation of Compliance programs.
Guides partner through the development, implementation, oversight and management of effective Compliance Programs.
Prepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of Compliance.
Represents Compliance on internal or external committees relating to designated business activities as required.
Delivers relevant subject matter expertise and Compliance advice to business management.
Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs/policies/practices.
Maintains oversight (via review and approval) of all functions and accountabilities related to management reporting and analysis.
Manages high risk initiatives and escalations; leads initiatives/guidance as appropriate.
Actively assists in developing Compliance Team procedures.
Facilitates the periodic Compliance risk and self-assessment activities for designated business using TD's Enterprise Compliance Risk Assessment Framework.
Monitors that assessments (monitoring, risk assessment etc.) are completed and communicated in a continuous and timely fashion.
Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate.
May provide review and content in the development of annual awareness training.
Manages the risk assessment process for assigned businesses.
Protects the interests of the organization, our customers and our communities – identifies and manages risks, and promotes the prompt and thorough resolution of escalated non-standard, high risk issues.
Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience.
Actively manages relationships within and across various business lines, corporate and/or control functions and promotes alignment with enterprise and/or regulatory requirements.
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts.
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite.
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and promotes timely communication of issues/points of interest.
Provides thought leadership and/or industry knowledge for own area of expertise and participates in knowledge transfer within the team and business.
Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques.
Participates in personal performance management and development activities, including cross training within own team.
Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships.
Contributes to a fair, positive and equitable environment that supports a diverse workforce.
Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally.