Project Manager & Process Engineer - Customer Operations

Sandisk•Milpitas, CA

17h•$121,400 - $206,400•Onsite

About The Position

We are seeking a highly driven Project Manager – Customer Operations to lead cross-functional initiatives focused on process optimization, efficiency, and operational excellence. This role will be responsible for identifying and implementing improvements that streamline workflows, reduce costs, and enhance both customer and internal experiences. The ideal candidate combines strong project management discipline with a continuous improvement mindset, leveraging data, stakeholder collaboration, and structured methodologies to deliver measurable business impact.

Requirements

Bachelor’s degree in Engineering, Business, Operations, or related field (Master’s preferred)
5–8+ years of experience in Project Management, Customer Operations, or Process Improvement
Proven track record of delivering complex, cross-functional projects
Experience identifying and implementing process improvements and cost-saving initiatives
Strong knowledge of ERP and CRM systems (e.g., SAP and Salesforce) and sales processes
Strong project management and organizational skills
Analytical mindset with ability to translate data into actionable insights
Excellent stakeholder management and communication skills
Ability to influence without direct authority
Problem-solving orientation with focus on continuous improvement
High attention to detail with strong execution discipline

Responsibilities

Lead end-to-end delivery of Customer Operations projects from scoping and planning through execution and post-implementation review, defining goals, timelines, resources, and success metrics
Manage cross-functional stakeholders across Sales, Finance, Customer Success, and Operations to deliver projects on time, within scope, and to high quality standards
Map current-state workflows and design future-state processes using process improvement methodologies to drive efficiency gains and remove friction from customer-facing and internal operations
Partner with Sales and customer-facing teams to enhance the end-to-end customer journey and simplify workflows for improved speed, accuracy, and scalability
Identify and implement cost reduction opportunities across systems, workflows, and vendor relationships, monitoring and reporting on savings and return on investment (ROI)

Benefits

paid vacation time
paid sick leave
medical/dental/vision insurance
life, accident and disability insurance
tax-advantaged flexible spending and health savings accounts
employee assistance program
other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity
tuition reimbursement
transit
the Applause Program
employee stock purchase plan
Sandisk's Savings 401(k) Plan
Short-Term Incentive (STI) Plan
Long-Term Incentive (LTI) program (restricted stock units (RSUs) or cash equivalents)