Project Manager - Platform Service Delivery

Zscaler

3h•Hybrid

About The Position

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. We are looking for a Project Manager to join our Platform Service Delivery team within Reliability Engineering and Infrastructure Services, reporting to the Manager, Cloud Operations, Platform Service Delivery. This is a fully remote position or if based in San Jose, CA, requires presence in the office three days a week. You will support our growing platform programs by managing a unique blend of technical project management and vendor relations. This role requires a hands-on technical background in data center services, carrier networks, and infrastructure to deliver creative solutions in a dynamic environment.

Requirements

7+ years of project management experience with a focus on IP transit carriers and data center technologies
Professional experience and deep understanding of global data center operations and carrier services
Proven track record of executing on tight timelines and managing complex vendor relationships
Demonstrated ability to manage and organize high volumes of project-related communications and documentation
Strong interpersonal skills with the ability to work effectively both independently and within a team-oriented environment

Nice To Haves

Ability to work independently and adapt quickly to the changing needs of a high-growth technology environment
Proven success in a collaborative environment focused on global impact
Proficiency in utilizing operational information systems including Jira, Asana, and Google Suite to track project health

Responsibilities

Plan, implement, document, and manage new data center and expansion sites, including colocation space, IP transit, and structured fiber cabling
Partner with third-party vendors to ensure seamless order management and delivery of platform services
Coordinate across functional teams to streamline communications and keep technical documentation current
Interpret carrier KMZs and leverage knowledge of DWDM technology and dark fiber to ensure site implementations align with diverse routing requirements
Provide technical guidance and troubleshooting support during site test and turn-up activities