Project Manager - Public Safety Service Delivery

Remitly • Washington, DC

22h

About The Position

LexisNexis Risk Solutions is an essential partner in risk assessment, with its Government vertical assisting government agencies and law enforcement in deriving insights from complex data sets. This helps improve operational efficiency, increase program integrity, discover and recover revenue, and make timely, informed decisions for enhanced investigations. The Public Safety Service Delivery team collaborates closely with Customer Operations, Sales, Engineering, Product, and agency stakeholders to ensure successful implementations for law enforcement and government customers nationwide. They manage the translation, ingestion, and operationalization of agency data within their platforms, providing disciplined project leadership, clear communication, and strong stakeholder alignment from intake through launch. The Public Safety Project Manager will lead complex customer implementations and internal initiatives, acting as the central coordinator across internal teams and agency partners. This role involves owning project planning and execution, including defining scope and success criteria, managing schedules and risks, facilitating working sessions, and ensuring timely and accurate execution of contractual provisions. Additionally, the Project Manager will support strategic Public Safety initiatives, such as platform enhancements, by driving alignment and maintaining delivery momentum across various organizations.

Requirements

• Bachelor’s degree required, or 7–10 years of equivalent experience
• 5–8 years of project management (or closely related) experience
• Strong delivery fundamentals: accurate planning, milestone execution, effective resource management, clear status reporting, risk management, and project documentation; ability to manage multiple priorities simultaneously
• Strong meeting facilitation skills, including capturing minutes, documenting action items/commitments, and driving follow-through
• Solid technical proficiency, including Microsoft Office; experience with Smartsheet, JIRA, Confluence, or similar project management tools
• Strong familiarity with project management methodologies and best practices
• Experience delivering projects end-to-end across the full lifecycle
• Excellent analytical and problem-solving skills
• Proven ability to solve problems creatively and navigate ambiguity
• Proven ability to deliver projects within defined scope, budget, and timeline
• Strong interpersonal skills (tact, diplomacy, influence, and motivation) with the ability to work effectively across diverse teams
• Ability to lead cross-functional project teams and coordinate work across multiple contributors
• Working knowledge of contract language and the ability to translate contractual requirements into delivery plans
• Excellent written and verbal communication skills

Nice To Haves

• Project management certification (PMI, PgMP, PMP, CAPM)
• Experience managing government implementations or government consulting engagements
• Knowledge of agile development principles
• Other project management certification (Six Sigma, etc.)

Responsibilities

• Through customer engagement, determine and define project scope, objectives, and timeline
• Predict internal and customer resources needed to reach objectives and manage resources in an effective and efficient manner
• Gain customer engagement through the development and management of a detailed project schedule and work plan to meet or exceed implementation timelines
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Monitor progress and make adjustments as needed
• Measure project performance to identify areas for improvement
• Provide on-going programmatic support to identity and track the status of action items and project deliverables
• Highlight key risks/issues for discussion and mitigation to management and senior leadership
• Track and maintain documented status of project deliverables and milestones based on information collected from internal business partners
• Develop and maintain positive customer relationships through customer written and verbal engagement
• Deliver presentations of project status to effectively communicate throughout the project life cycle
• Prepare for, facilitate, and follow-up as needed for all Service Delivery/PMO meetings (one-on-one meetings, business reviews and presentations)
• Utilize industry best practices, techniques, and standards throughout entire project execution
• Perform other duties as assigned

Benefits

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees