Project Manager, Payer Implementation

HHAeXchange•Washington, DC

21h•$100,000 - $125,000•Hybrid

About The Position

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. The Project Manager, Payer Implementation is responsible for leading and executing on HHAeXchange product implementations with the goal of driving client engagement and ensuring customer success. This position will serve as our customers' primary contact, trusted advisor and senior resource throughout their implementation process.

Requirements

Bachelor’s degree
PMP certification in progress or already obtained is required
5+ years of experience with project management, preferably in software implementation and in a client-facing capacity
Strong knowledge of the healthcare industry
Strong understanding of project methodology (Waterfall, Agile etc.) and knowledge of PMBOK Framework
Working experience with MS Project or similar project management tool
Quick learner who thrives in a dynamic and fast-paced environment under minimal supervision
Excellent team leadership skills and the ability to prioritize/self-direct as needed
Demonstrates excellent communication, listening, and decision-making skills
Proven track record of delivering projects on time and within agreed-upon scope
Ability to build strong relationships with customers and internal team members
Highly engaging and collaborative style in working cross-functionally
Strong understanding of customer and market dynamics and requirements
Ability to travel to customer sites to deliver on-site services if required
Proficient with MS Office Suite: (Excel, Word, PowerPoint and Outlook)
Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role

Responsibilities

Lead HHAeXchange’s implementation efforts through comprehensive planning and engagement activities with the goal of meeting project expectations for go-live and continued success.
Serve as a leader and trusted advisor to a portfolio of customers throughout the implementation phases of a project.
Coordinate product training and configuration sessions for customers.
Coordinate remote and on-site "go-live" support during projects as required.
Ascertain customer business and system needs to make tactical planning recommendations.
Establish internal project teams across multiple departments to develop and execute on project plans and ensure maximum customer success.
Manage current project implementations by holding regular meetings, updating project plans, and addressing any complications with a supervisor and customer representative.
Create and deliver customer-facing reports (weekly status reports), presentations and documentation.
Manage numerous implementations at one time with the responsibilities of keeping internal and external team members on schedule.
Continually look at ways to improve the implementation methodology in order to enhance customer experience.
Create, review, and assist with approval of all pertinent implementation artifacts.
Coordinate and host regular customer conference calls for governance or trouble shooting.
Help smooth friction points throughout the project with customer and project teams.
Garner greater understanding of the company’s software applications and business solutions.
Maintains positive relations with all customers, always projecting a positive image of the company.
Ensure individual, departmental and organizational key performance indicators are continually in focus and individual contributions are driving these to success.
Encourage and promote a collaborative environment.
Other duties as assigned by supervisor or HHAeXchange leader.