Project Manager, Partner Experience

Justworks•Phoenix, AZ

5d•$109,000 - $119,000•Hybrid

About The Position

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. You are deeply committed to creating & building a phenomenal partner experience. You are an empathetic, detail-oriented, and proactive team member, who understands how to balance operations, service and project management. In this role, you will support both the scaled & 1:1 Partner Experience programming and operations. You’ll leverage your strong project management skills to elevate the Justworks Channel Partner program. You will work on creating strategic infrastructure, building out systems and operations alongside maintaining ongoing programmatic initiatives. You are comfortable delivering cross-functional projects with detailed plans alongside a long-term vision, and enabling your colleagues to execute and deliver on desired outcomes. You’re able to measure success through use of data and tracking, report on results and iterate as you build. In addition, you'll leverage your partner and/or customer service background, supporting both 1:1 and scaled partner facing initiatives. At times, you'll directly support Justworks Partners and/or Partner Managers. You’re able to both resolve, educate, and prevent issues from happening again. You thrive in a fast-paced environment and are comfortable driving solutions in ambiguous environments. You will bring excellent communication skills and the ability to simplify complex systems.

Requirements

Minimum of 3+ years in a support role and/or project management role, preferably within a tech, HR, or service-focused industry, with exposure and experience in program or project management.
Proficiency with customer support platforms such as Zendesk and CRM systems; business writing; familiarity with Asana or similar project management tools is a plus.
Exceptional written and verbal communication skills, with the ability to simplify complex issues and provide clear, easy-to-understand solutions.
Strong background in customer service or partner support, with a proven track record of improving customer or partner satisfaction, enablement or revenue at scale.
Ability to analyze feedback and performance data to identify trends and recommend improvements.

Nice To Haves

Familiarity with Asana or similar project management tools.

Responsibilities

Help to facilitate the creation and success of the Justworks Partner program in tandem with the Partner Program Manager.
Maintain the operations for partner onboarding, benefits & contract renewals, payment updates, and scaled communications.
Development and refinement of partner programs, focusing on scalability and partner engagement through tools such the PRM, Justworks Help Center, self-serve resources, and structured training programs.
Act as an advocate for partner needs within the organization, using data and insights drawn from data & programs. You’ll collaborate with the Partner Program Manager to align cross-functional teams to report out, address and resolve issues.
Support the annual benefit and contract renewals programs, working closely with Partner Managers and relevant internal teams to plan and prepare for successful renewals.
Collect and document partner feedback, translating it into actionable insights to drive continuous improvement in the partner journey and support framework.
Serve as the primary point of contact for tier 2 & 3 partner inquiries via Zendesk or Zoom, supporting the resolution process in tandem with the Partner Managers.