Customer Experience Partner

Amcor•Devens, MA

3d•Onsite

About The Position

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business. To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube

Requirements

Strong interpersonal, organizational, and phone communication skills.
Ability to multitask, problem‑solve, and adapt in a fast‑paced environment.
Works both independently and as part of a collaborative team with strong attention to detail.
Customer‑focused mindset with a strong desire to assist others.
1 year of customer service experience.

Nice To Haves

college degree preferred

Responsibilities

Responds to incoming customer calls and provides timely, accurate information.
Resolves routine customer issues, ensuring positive and professional service experiences.
Performs data entry for all order types and processes credits and return authorizations.
Monitors and communicates backorder status; provides tracking information as requested.
Collaborates with Production and Shipping teams to support on‑time delivery and service.
Maintains accuracy and attention to detail while completing an average of 50 transactions daily.

Benefits

Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 8 days per year and may vary by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)