Project Manager, Operations
About The Position
Conduit Health is transforming one of the hardest, most outdated corners of post-acute care — getting essential medical equipment and supplies into patients’ homes. We’re the first vertically integrated, AI-powered platform to unite ordering, telehealth, prescriptions, insurance, and fulfillment into one seamless experience. In seconds, case managers and providers can say “yes” to patients who would otherwise wait weeks — while we handle every step behind the scenes. The Role We’re looking for a Project Manager to optimize launches, partnerships, or workflows across the company. You’ll work closely with multiple teams to plug in where the team needs most. This role offers a unique opportunity to shape operations and expansion in a high-growth startup environment, working hands-on with industry leaders and driving impact across our patient population.
Requirements
- 2+ years in healthcare or DME clinical operations, as a biller, medical assistant, scribe, or similar role (suggested, not required).
- Incredible attention to detail and ability to juggle many manual tasks at once.
- Strong data entry skills and the ability to juggle multiple tasks simultaneously.
- A passion for leveraging technology to improve processes and enhance the patient experience.
- Stellar communication and collaboration skills.
Nice To Haves
- Execution-Focused & Detail-Oriented: You thrive on organizing workflows and tracking metrics to maintain clinical quality
- Compliance-Minded & Process-Driven: You have a strong understanding of healthcare regulations (e.g., HIPAA, Medicare/Medicaid billing) and experience building SOPs.
- Collaborative Leader: You partner closely with Clinical, Product, and Fulfillment teams to expand, solve problems, and improve turnaround time.
- Tech-Savvy & Efficiency-Focused: You use systems, tools, and metrics to drive continuous improvement.
- Mission-Aligned: You care deeply about healthcare access and improving patient outcomes.
Responsibilities
- Optimize Key Partnerships. Manage partnerships with payor and supplier partners to ensure all orders are filled quickly, and patients have a seamless experience. This will include monitoring data consistently and creating regular touchpoints for cross-communication.
- Manage Prior Authorization Processes: Ensure efficient authorization processes, especially through various portals that require manual submission and constant follow-up.
- Collaborate Across Teams: Partner with Clinical Operations, Support, Payor Development, and Product Teams to share insights, improve workflows, and address operational challenges effectively.
- Track & Report KPIs: Measure performance metrics (e.g., patient reach rate, turnaround time, error rates), prepare reports, and present insights to leadership.
Benefits
- Competitive salary with performance-based incentives.
- Flexible working environment (3 in-office days per week in New York).
- Unlimited PTO + 9 company holidays.
- Direct mentorship and growth opportunities with senior leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
