Project Manager, Online

The Bernard Group Inc•Chanhassen, MN

4h•Hybrid

About The Position

Smartpress is a fast-growing online printing service that is disrupting the traditional printing industry. They are looking for a Project Manager to join their team who will lead high-value, custom print projects from initial concept through final delivery. This role involves managing complex, one-of-a-kind jobs, serving as the key point of contact between clients, vendors, and internal teams, and ensuring projects are on track and clients are delighted. Projects may involve specialty print finishes, kitting programs, and outsourced production, requiring a high level of coordination, creativity, and accountability. The ideal candidate is resourceful, proactive, and thrives in a fast-paced, collaborative environment, with a passion for delivering exceptional customer experiences and white-glove service.

Requirements

A college degree or a strong work history
High attention to detail and strong analytical skills
Strong computer skills
Ability to collaborate within a team environment
Comfortable thriving in a fast-paced setting
The ability to work independently to deliver results
Superior interpersonal and teamwork skills
A self-motivated mindset with a strong sense of urgency
Strong problem-solving skills
An interest in learning, understanding, and applying best practices in a quick manner
Able to effectively communicate, both verbally and in writing. Strong interpersonal skills including, demonstrated listening skills and the ability to present ideas and thoughts concisely and effectively both internally and outside the organization
Willing to admit when you make a mistake
Fiercely loyal to both our customers and team
Trustworthy, reliable, and easy to get along with
Enthusiastic and eager to take on new challenges
Adaptable and willing to wear whatever hat gets the job done

Nice To Haves

Preferred 3-5 years of print experience

Responsibilities

Partner closely with Sales and Account Management to scope and execute high-value, custom print projects.
Deliver exceptional communication and white-glove service to key clients throughout the project lifecycle.
Manage all phases of custom projects, from vendor coordination and production scheduling to quality assurance and final delivery.
Oversee the complete order placement process: create and submit purchase orders, coordinate internal and external approvals, and manage proofing and production timelines.
Work directly with preferred print partners and third-party vendors to fulfill specialized orders and overflow production needs.
Source, evaluate, and negotiate with vendors for unique production techniques such as die-cutting, foil stamping, and other embellishments.
Ensure accurate and timely updates to all shipping, tracking, and billing data.
Coordinate kitting and fulfillment for multi-component projects, ensuring all deliverables meet quality standards and client specifications.
Collaborate with internal teams—including Workflow, Product Development, and Collaterate—to build new workflows and scalable solutions for non-standard projects.
Identify and recommend opportunities for outsourcing, innovation, and process improvements.
Maintain a working knowledge of Adobe Creative Suite tools (Illustrator, InDesign, Photoshop, Acrobat) to support creative and technical review processes.
Complete additional tasks as assigned by management to support the overall success of the Online Project Management team.