Aisles Online Manager

Hy-Vee, Inc.•Waterloo, IA

1d•Onsite

About The Position

The Aisles Online Manager oversees the planning, implementation, staffing, and tracking for the fulfillment and delivery of the store’s online shopping website. This role is responsible for maintaining the order fulfillment process and scheduling personal shoppers and delivery drivers. The position requires a commitment to the Hy-Vee Mission and promoting company values, with core competencies in partnerships, growth mindset, results orientation, customer focus, and professionalism.

Requirements

Commitment to the Hy-Vee Mission and a willingness to promote the values of the company.
Good verbal and written communication skills.
Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
Ability to identify problems, develop and execute solutions.
Ability to interact with basic computer systems, including word processing, spreadsheet and email applications, as well as job-specific programs.
Must be skilled in the computer as well as the internet.
Visual requirements include: ability to see detail at near range with or without correction.
Must be physically able to perform sedentary work: occasionally lifting or carrying objects of no more than 10 pounds, and occasionally standing or walking.
Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions.
Must possess the ability to compose original correspondence; follow technical manuals; evaluate technical data, and advise people.
Possess the ability to interview to obtain basic information; guide people to provide basic direction and have increased contact with people.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by: Escorting them to the products they are looking for.
Assists customers by: Securing products that are out of reach.
Assists customers by: Loading or unloading heavy items.
Assists customers by: Making note of and passing along customer suggestions or requests.
Assists customers by: Performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone and emails promptly and provides friendly, helpful service to customers who call.
Ensures smooth operation of order fulfillment process.
Continually monitors incoming online orders to ensure prompt, on-time fulfillment.
Responsible for training new employees.
Responsible for department employee scheduling.
Ensures that customers are satisfied with their experience and takes any steps necessary to address customer service issues.
Adheres to all food safety guidelines and ensures products are kept at proper temperature to provide customers with the highest quality possible.
Provides education to existing employees regarding new policies and procedures.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Performs other job-related duties and special projects as required.
Instructing, assigning, reviewing, and planning the work of others.
Maintaining standards, coordinating activities, and acting on employee problems.
Has the authority to recommend employee discipline.