Project Manager Lead

Paul Davis Restoration of Calgary•Calgary, AB

4d•Onsite

About The Position

The Project Manager Lead is responsible for strengthening project delivery by supporting, coaching, and guiding Project Managers while ensuring a consistent and high-quality customer experience. This role focuses on escalation management, maintaining gross margins, team development, and maintaining operational rhythm through structured milestone meetings.

Requirements

Knowledge of Microsoft Office applications (Outlook, Word, Excel, One Drive, Share Point)
Knowledge of estimating platforms
Excellent Communication skills
Managing projects
Leadership skills
Sales Experience is an asset
Construction Experience is an asset
Entrepreneurial skills
Ability to be assertive, empathetic, inspiring, and engaging with others
Ability to learn and operate our primary operating systems and estimating platforms
Ability to answer and communicate with independent franchises via phone and email
Ability to work with office equipment (fax, computer)
Ability to work independently
Ability to pass and maintain a satisfactory background check
Ability to operate a vehicle safely
Stress Management and Composure
Problem Solving and Conflict Resolution
Maintain a level of confidentiality
Follow the Paul Davis Values, Vision, Mission, and 10 Serving Basics
All other duties as assigned
Experience leading teams, offices, and/or groups
Experience with achieving results and exceeding goals

Nice To Haves

Experience in the restoration industry regarding water mitigation, mold remediation, lead and asbestos abatement, contents cleaning, contents packing, structure cleaning, and reconstruction.

Responsibilities

Provide ongoing coaching and mentorship to Project Managers.
Conduct regular 1:1 meetings focused on performance, growth, and problem-solving.
Review active files to identify coaching opportunities and reinforce best practices.
Support underperforming team members through structured improvement plans.
Deliver training on scope accuracy, customer communication, cycle time management, and job execution standards.
Serve as the primary escalation point for complex or high-risk customer situations.
Step into files with reputational, carrier, or service concerns.
Support Project Managers in resolving issues professionally and efficiently.
Ensure consistent handling of escalations across all projects.
Escalate critical issues to the General Manager when required.
Lead and facilitate weekly/biweekly milestone meetings.
Ensure projects are meeting profitability goals.
Ensure projects are progressing and key milestones are being met.
Identify delays, risks, and bottlenecks early.
Support Project Managers in resolving workflow challenges.
Monitor overall project performance and service delivery standards.
Track trends in SLA adherence, cycle times (Truth Score), and customer satisfaction (NPS Score).
Identify and communicate risks or recurring issues to the General Manager.
Provide insight and recommendations to improve operational performance.
Ensure consistency in project execution across all Project Managers.
Reinforce standards for file setup, documentation, scoping, budgeting, and estimating, communication practices, and service delivery expectations.
Identify gaps in execution and recommend solutions to the general manager.
Support implementation of process improvements as directed by the General Manager.