Lead Project Manager

Celonis•New York, NY

9d•$162,000 - $191,000•Hybrid

About The Position

Celonis is seeking a Lead Project Manager to support end-to-end implementations of their technology for large and strategic customers. This role involves articulating product positioning, collaborating with sales and partners, and creating statements of work during the pre-sales phase. The Lead Project Manager will help customers build best practices, identify further service needs, and ensure customer satisfaction throughout their engagement with Celonis.

Requirements

8-10 years client-facing Project Management experience in enterprise software implementations, managing multiple projects concurrently.
Extensive experience in project management disciplines, including documenting and maintaining project plans, risk/issue/action logs, and driving problem resolution in partnership with customers and Celonis executives.
Strong communication skills and a background in consulting with a proven ability to manage stakeholders and project timelines.
Experience in people managing consulting teams both onshore and offshore.
Experience in positioning Services, writing proposals and “statement of works” within a complete ecosystem (customers and partners).
A history of working with an ecosystem of partners and managed co-delivery.
Ability to effectively set and manage customer expectations.
Strong analytical skills, especially in applying technology solutions to core business problems.
Ability and willingness to be certified in Celonis products.
Project management certifications (PMP, Prince2, or Safe/Agile).
Bachelors or Masters in Computer Science, Engineering, Mathematics or other related field.

Responsibilities

Lead complex transformational customer programs, shape and define the project outcome and then steer towards it.
Planning, scheduling, and management of project timelines and activities from project kick-off through to training, ensuring each project is delivered on time and meets the customers' requirements.
Manage resources, schedule, scope and budget on multiple projects by creating and maintaining detailed project plans that emphasize speed to delivery and maximise the efficient use of resources needed to meet the requirements.
Collaboration with senior executives, process owners and technical teams within each customer to understand their goals, objectives and requirements and to ensure their successful implementation. You will be their primary point of contact for product feature requests and escalation of support issues.
Regularly communicate project status, covering key discussion items, action items, risks and issues. Keep projects up to date in the Celonis Professional Services Automation System to enable accurate and timely project and portfolio reporting.
Proactively manage and escalate risks and issues internally to Celonis management and externally to customer project sponsors to minimize impact to project success.
Provide guidance and mentoring to the implementation team, including partner resources, to ensure Celonis methodology is being followed.
Use your experience to contribute to the continual improvement of Celonis Services methods as well as the maturing field expertise and best practices.