Project Manager, IT

Qualcomm•San Diego, CA

1d•Onsite

About The Position

As a global technology leader, Qualcomm enables intelligent computing everywhere from smartphones and PCs to automotive, IoT, networking, and edge AI platforms. Our innovations in high-performance, low-power computing, connectivity, and on-device artificial intelligence (AI) power the products and services shaping the future of technology. Come join the Engineering & Infrastructure Services (EIS) organization at Qualcomm IT. EIS plays a critical role in enabling Qualcomm's business by delivering the infrastructure, platforms, analytics, and services that support engineering innovation, global operations, and enterprise scale. Our teams ensure that Qualcomm employees and partners operate on secure, reliable, and modern infrastructure across on-premises, cloud, and hybrid environments. This role is part of the Project Management Office (PMO) within EIS and supports infrastructure, analytics, and GenAI-enabled initiatives. The IT Project Manager drives planning, coordination, tracking, and execution of IT projects, partnering closely with senior project managers, Scrum teams, and technical leads. The role emphasizes operational execution, Agile delivery, structured project tracking, data-driven insights, and clear stakeholder communication, with hands-on involvement in enterprise infrastructure and emerging AI-enabled workflows in a fast-paced, global technology environment. Serves as the operational backbone for an IT infrastructure team, coordinating day-to-day work, running Agile ceremonies, and keeping cross-functional tasks moving on time. Provides leadership, direction, and coaching to team members on assigned work; communicates expectations, priorities, and status clearly to the team and stakeholders in a timely fashion. Operates effectively in a quickly changing environment, balancing recurring operational rhythms with ad-hoc requests. This role is hands-on with team operations and Agile delivery rather than focused on standalone large-program management.

Requirements

Accountability - Drives follow-through on team commitments and holds peers to agreed deliverables with tact.
Collaboration - Builds working relationships across a mixed team of full-time employees, consultants, and vendors.
Communication -Clear, concise written and verbal updates; strong meeting facilitation skills.
Adaptability -Comfortable shifting between coordination, ceremony facilitation, and ad-hoc operational support.
Organization -Keeps many small threads visible and moving; nothing falls through the cracks.
Coaching & Motivation -Encourages and motivates team members; builds trust quickly with FTEs, consultants, and vendors.
Agile / Scrum Facilitation - Practical fluency in Scrum events, artifacts, and roles; able to run effective ceremonies and coach a team that is not fully Agile-mature.
Backlog & Work Management - Hands-on with Jira, Azure DevOps, ServiceNow, or equivalent; comfortable building queries, dashboards, and reports.
Operational Coordination - Strong at intake triage, dependency tracking, and recurring-rhythm management.
Stakeholder Communication - Translates team activity into status visibility for non-technical and senior audiences.
Time & Priority Management - Quickly distinguishes urgent from important; protects the team from low-value churn.
Problem Solving - Practical, root-cause-oriented; comfortable making moderate decisions without escalation, weighing risks, uncertainties, and assumptions.
Operating in Ambiguity - Multi-tasks effectively in a quickly changing environment; makes sound decisions with incomplete information.
Bachelor's degree and 3+ years of project management or related work experience.
OR Associate's degree and 5+ years of project management or related work experience.
OR High School Diploma or equivalent and 7+ years of project management or related work experience.
Completed advanced degrees in a relevant field may be substituted for up to two years (Master’s = one year, Doctorate = two years) of work experience.

Nice To Haves

Bachelor's degree in IT, Information Systems, Engineering, Computer Science, or related field.
Certified Scrum Master (CSM), Professional Scrum Master (PSM I or II), or SAFe Scrum Master / SAFe Agilist certification.
Experience supporting an IT infrastructure, datacenter, or operations team.
Experience coordinating mixed teams of full-time employees and consultants/contractors.
Familiarity with Kanban and scaled Agile (SAFe, LeSS, or similar).
Lean Six Sigma exposure for process improvement.

Responsibilities

Coordinate departmental and cross-functional teams to assign and prioritize tasks, ensuring the right work gets to the right owner with clear expectations and timing.
Provide leadership, direction, and guidance to team members on assigned work; coach the team on Agile practices, ceremony hygiene, and continuous improvement.
Run the team's Agile cadence : daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives keeping ceremonies focused, time-boxed, and outcome-oriented.
Own backlog hygiene and work intake: capture new requests, ensure stories and tasks have clear acceptance criteria, and maintain prioritization with the team lead.
Track team commitments and execution; surface slipping work early, follow up on open items, and help team members remove blockers.
Maintain operational dashboards (Jira, Azure DevOps, ServiceNow, or equivalent) so leadership and stakeholders can self-serve status.
Manage standing operational rhythms: weekly team meetings, monthly business reviews, quarterly planning inputs, and recurring stakeholder syncs.
Coordinate vendor and contractor task assignments and onboarding/offboarding logistics on behalf of the team.
Make sound day-to-day decisions when faced with multi-faceted issues by weighing risks, urgency, and dependencies; escalate appropriately.
Communicate project and operational expectations to team members and stakeholders in a timely fashion; produce concise written status, risk callouts, and action-item summaries.
Identify process friction and propose pragmatic improvements to improve flow and predictability.