Project Manager Information Technology

Hospital for Special Surgery•New York, NY

24d

About The Position

The Project Manager is responsible for end-to-end delivery of large-scale healthcare technology projects associated with new construction, facility activations, renovations, practice expansions, relocations, physician onboarding, and enterprise technology initiatives. The role oversees planning, budgeting, procurement, supply chain management, infrastructure deployment, application readiness, operational readiness, go-live activation, and stabilization support. It coordinates deployment of physical technology infrastructure, end-user computing devices, network and telecommunications systems, audiovisual systems, security technologies, and clinical applications, including EMR and clinical-system implementation and activation. The Project Manager serves as the primary point of accountability connecting Information Technology, Clinical Operations, Facilities, Design & Construction, Finance, vendors, application teams, and executive leadership to achieve technology and operational readiness milestones. As part of the IT Portfolio Office, the role reports to the Director of Strategic Growth and supports enterprise strategic initiatives within the Technology Department’s portfolio. It acts as a strategic partner to the wider business, interfacing between IT, Informatics, and Operations, and aligns work with the Enterprise PMO and cross-portfolio objectives. The position also develops and maintains project-management tools, processes, training, and technology standards documentation, and oversees multiple projects through their planning, implementation, maintenance, activation, and stabilization lifecycles. The role requires a flexible schedule according to business requirements. The position is regular, full-time, and day shift. The stated base pay range is $88,500.00–$134,750.00, with additional benefits consistent with the role; final compensation depends on factors including role scope, experience, education, accomplishments, internal equity, budget, and Fair Market Value evaluation.

Requirements

Bachelor’s degree from a four-year institution; preferred majors include computer science, business, or healthcare.
At least 5 years of experience working as a Project, Program, or Portfolio Manager in a high-intensity environment.
Demonstrated ability to manage and work effectively in a team, navigate complex governance structures, remove roadblocks, and adapt to a changing healthcare environment with competing priorities.
Proven comfort with strategic planning and capital planning, procurement, risk management, conflict resolution, and change management.
Experience in healthcare construction, ambulatory center activations, facility relocations, and/or renovations.
Expertise in EMR implementations and associated activities.
Excellent interpersonal, oral, and written communication skills; collaborative, assertive, strategic, and tactful.
Advanced knowledge of Microsoft suite products.
Willingness to work a flexible schedule according to business requirements.

Nice To Haves

Healthcare and Epic experience.
Epic implementation or activation experience, including direct support of Operational Dress Rehearsals (ODRs), Technical Dress Rehearsals (TDRs), facility activations, Occupancy Readiness Assessments, command center operations, and ambulatory practice openings.
Expertise with project-management software such as Jira, Monday.com, or Smartsheet.
Working knowledge of Lean/Agile practices.
PMP, PgMP, PfMP, PMI-ACP, DASSM, CSM, or SAFe Agilist certification.
Experience with OKRs.

Responsibilities

Manage end-to-end delivery of large-scale healthcare technology projects, including new construction, facility activations, renovations, practice expansions, relocations, physician onboarding, and enterprise technology initiatives.
Plan and execute project phases covering budgets, procurement, supply chain, infrastructure deployment, application readiness, operational readiness, go-live activation, and stabilization.
Coordinate deployment of technology infrastructure, end-user devices, networks, telecommunications, audiovisual systems, security technologies, clinical applications, and EMR systems.
Serve as the primary point of accountability and interface among IT, Informatics, Clinical Operations, Facilities, Design & Construction, Finance, vendors, application teams, and executive leadership.
Align projects with the Enterprise PMO, cross-portfolio objectives, and hospital leaders’ needs.
Create and maintain project tools and best-practice processes, including project plans, issue and enhancement trackers, training companions, agendas, executive engagement and escalation materials, and change-management resources.
Develop and maintain department project-management training and provide consultative services.
Understand design documents, construction drawings, technology standards, and infrastructure requirements and use them to inform project plans.
Develop and manage capital and operating budgets; track expenditures, purchase orders, contracts, invoices, and change orders.
Coordinate procurement of infrastructure, telecommunications, end-user devices, audiovisual systems, clinical technologies, and software.
Complete project scope and resource requirements, project charters, and lessons-learned documentation.
Define and track project tasks, milestones, and deliverables; manage deadlines and hold teams accountable for deliverables across software and integrations, hardware, networks, and telecommunications.
Oversee conversion of provider schedules, appointment templates, and patient-access workflows for new locations or operational transitions.
Partner with clinical, operational, training, and application teams to ensure workflow readiness and adoption.
Support research, meeting scheduling and facilitation, note-taking, follow-up, and general team coordination.
Own project issues and resolution delivery; track issues and risks using appropriate tools.
Monitor projects using appropriate tools and regularly report status to stakeholder groups.
Validate designed and standardized deployments against stakeholder expectations and facilitate signoff on final deployment plans, including necessary revisions for construction, planning, budgets, and other impacted groups.
Coordinate structured cabling, MDF/IDF buildouts, technology-room readiness, and infrastructure commissioning.
Lead testing events and operational and technical signoffs, including unit, integrated, device, technical, and workflow dress rehearsals.
Oversee appointment conversion and cutover planning, and assist with communications about application-specific steps for facility activations and moves.
Coordinate technology staging, imaging, asset management, deployment, installation, and production cutover.
Manage command-center planning, onsite support, and issue-escalation processes.
Coordinate go-live staffing schedules, coverage, and stabilization.
Develop plans and ensure completion of technology, operational, and clinical readiness checkpoints before activation.
Research methods to enhance performance, track project interventions and outcomes, and complete project assessments to improve organizational processes and tools.
Own the development and maintenance of technology standards documentation.
Advocate project-management principles and transfer knowledge to HSS staff and end users through best-practice materials.
Provide concise project status updates and represent the team in management venues.