Project Manager, Implementation Services

UnitedHealth Group•Richmond, BC

4h•CA$66,200 - CA$137,400•Remote

About The Position

Optum Enterprise Imaging is seeking an experienced Project Manager to lead customer implementations of radiology and cardiology solutions across healthcare organizations. This is a customer-facing role responsible for planning, coordinating, and delivering complex software implementation projects from project kickoff through go-live and project closure. The successful candidate will work directly with customers, internal technical teams, clinical stakeholders, product teams, and leadership to ensure successful project execution. Product and implementation methodology training will be provided. While healthcare imaging experience is desirable, candidates with strong implementation project management experience from other industries are encouraged to apply. This position operates in a highly collaborative environment and requires a project manager who can effectively lead through influence, manage competing priorities, and navigate complex stakeholder relationships. The role is largely self-directed and requires strong judgement, organization, and communication skills. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

3+ years of implementation project management experience
Experience leading customer-facing software, technology, healthcare, infrastructure, ERP, SaaS, or enterprise system implementations
Experience managing project scope, schedule, budgets, risks, dependencies, and stakeholder communications
Experience developing and maintaining project schedules and implementation plans
Proficiency with Smartsheet, Microsoft Project, Excel, PowerPoint, Visio, SharePoint, or equivalent project management tools
Demonstrated success managing cross-functional project teams and multiple concurrent projects
Proven solid facilitation, presentation, verbal, and written communication skills
Proven ability to operate independently in a fast-paced environment with limited direction
Proven ability to travel up to 25% or less as required

Nice To Haves

PMP certification
Healthcare information technology implementation experience
Experience supporting hospitals, health systems, imaging centers, or clinical organizations
Knowledge of healthcare workflows and clinical operations
Familiarity with radiology, cardiology, PACS, RIS, VNA, DMS, EMR/EHR, or related healthcare systems
Strong customer-facing communication and relationship management skills
Ability to manage difficult stakeholder discussions professionally and constructively
Proven success delivering projects through influence rather than direct authority
Strong organizational skills and consistent follow-through on commitments
Experience managing multiple simultaneous implementations with competing priorities
Executive presence when presenting to customer leaders and senior stakeholders
Ability to quickly learn complex technical, operational, and clinical workflows
Strong problem-solving and critical thinking capabilities
Adaptability in changing customer and project environments
Commitment to customer satisfaction and successful project outcomes

Responsibilities

Lead multiple concurrent customer implementation projects from initiation through go-live and transition to support
Develop and maintain detailed project plans, schedules, risk registers, issue logs, and communication plans
Serve as the primary point of contact for customer project stakeholders
Coordinate activities across technical, clinical, operational, and business teams
Facilitate project kickoff meetings, status reviews, executive updates, risk reviews, and go-live planning sessions
Monitor project scope, schedule, milestones, dependencies, and deliverables
Identify and escalate implementation risks, issues, and scope changes
Drive accountability across project teams to ensure commitments and milestones are achieved
Manage project documentation and implementation artifacts in accordance with PMO standards
Support customer readiness activities, testing, training coordination, go-live planning, and project closure
Build strong working relationships with customer leadership, operational teams, and executive stakeholders
Contribute to process improvement initiatives and implementation best practices
Deliver clear and concise project updates to both customer and internal leadership teams
Accurate revenue forecasting