Implementation Project Manager

PLACE Corporate Careers•Bellingham, WA

3d•$60,000 - $70,000

About The Position

At Brivity, part of the PLACE family of companies, we build the technology that powers high-performing real estate teams. Our platform is trusted by agents and brokerages across the country, and every new client who joins us deserves a launch experience that reflects the quality of the product they just invested in. We hold ourselves to a high standard — accurate, on time, and error free — every time. This is YOUR CHANCE to own the client experience from the moment a sale closes to the moment a client goes live. As our Implementation Project Manager, you will be the face of Brivity for every new client, the project lead who keeps every stakeholder aligned, and the quality bar that ensures nothing slips through the cracks. If you thrive on ownership, run a tight project, and genuinely care about the experience clients have, this is your PLACE.

Requirements

Experience in project management, client onboarding, implementation, or customer success, ideally within a SaaS or real estate technology environment
Working knowledge of CRM platforms with the ability to learn new software tools quickly
Experience managing multiple client accounts or projects simultaneously against defined timelines
Well-developed verbal and written communication skills with a professional, client-first tone
Strong organizational skills, effective multitasking ability, and the capacity to prioritize workload based on urgency
Strong ability to identify patterns across accounts and apply sound judgment to adapt quickly to changing client needs
Comfort working across cross-functional teams — including Launch Tech, MLS, Import, and Design — to keep projects moving

Responsibilities

Own the client experience throughout onboarding, serving as the primary point of contact and maintaining proactive, timely communication at every stage — including the initial intro call and regular progress updates
Consistently meet core onboarding KPIs, including a 14 to 21 day launch timeline, 90%+ client satisfaction (CSAT), and error-free launches
Own and maintain the client's Arrows onboarding plan, keeping every phase, task, and internal milestone accurate and current from kickoff through go-live
Direct the Launch Technician's daily workload, adjusting priorities as needed, and inspect their QA process to ensure accurate, on-time delivery
Manage the full contact data import process, from gathering client files and business information through data cleanup, Import team coordination, and client review
Complete compliance requirements on the client's behalf in a timely manner
Coordinate MLS approval and website or design requests, translating requirements into clear client-facing guidance and ensuring the final product meets quality expectations
Identify at-risk accounts early and proactively implement solutions based on client feedback to reduce churn and keep onboarding on track
Partner with the leadership team to build and maintain process and training documentation, and to identify and implement improvements that enhance the customer experience
Other duties as assigned