Project Manager III

Sinch • Atlanta, GA

9d • Hybrid

About The Position

As Project Manager III, you will serve as the delivery lead for client engagements – owning execution, guiding teams through ambiguity, and acting as a trusted, consultative partner to internal and external stakeholders. This role requires strong leadership, communication, and problem-solving skills, with a proven ability to manage multiple projects in a fast-paced environment. This is a Hybrid role.

Requirements

• Minimum of 6 years of project or program management experience, ideally in an agency, studio, marketing or technology setting.
• Relevant channel experience with messaging (SMS, MMS, RCS), email, lifecycle, or performance marketing.
• Experience managing both fixed-fee and retainer-based work.
• Familiarity with project management tools (experience with Asana is a plus)
• PMP or similar certification is welcome but not required.
• Exceptional organizational and time management skills with a focus on delivering high-quality outcomes on time and within budget
• Excellent communication, interpersonal, and stakeholder management skills, with ability to influence at all levels
• Experience working cross-functionally with departments such as Account Management, Strategy, Creative, Campaign Management, Engineering and Data Analytics
• Strong problem-solving skills with the ability to anticipate and mitigate risks proactively

Responsibilities

• Lead client status meetings independently, partnering with CSMs while owning delivery conversations.
• Act as a consultative partner to CSMs and clients – helping them understand tradeoffs and sequencing.
• Set, manage and reinforce clear expectations around scope, timelines, and review cycles.
• Demonstrate strong change management with clarity and confidence.
• Own a mix of fixed-fee and retainer projects at once, from kickoff through final delivery.
• Drive the creation of accurate estimates and contribute clear assumptions to Statements of Work.
• Develop smart, realistic project plans with clear milestones, dependencies, and review cycles.
• Partner closely with external implementation partners, and internal teams (strategy, creative, campaign management and analytics) to define project approaches, estimates, timelines, assumptions, and dependencies.
• Help teams focus on what matters most: creating great work that drives business outcomes.
• Proactively identify and mitigate risks.
• Own project budgets, track burn and review customer billing and vendor invoices for accuracy.
• Maintain strong project hygiene using tools like Asana to track work, review cycles, approvals, and decisions.
• Uphold a high bar for quality and help determine when work is ready for review.
• Run efficient, purposeful meetings with clear agendas, outcomes, and follow-ups.
• Identify opportunities to improve delivery processes and contribute to the evolution of Sinch Studio as a practice.

Benefits

• Comprehensive market competitive medical, dental, and vision plans.
• Variety of supplemental plans.
• Access to telehealth for all participants.
• Free virtual counselling resources through our global Employee Assistance Program.
• Roth and Pre-tax 401(k) options including an employer match for all participants.
• Generous paid time off program.
• Paid parental leave and family planning support.
• Flexible remote work offerings.
• Paid time off to support a volunteer program of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed