OM Project Manager II

OM Project Manager II•Bolingbrook, IL

12d•Onsite

About The Position

The Project Manager II plays a pivotal role at G&W Electric focusing on customer needs by communicating proactively and effectively with internal and external customers. The Project Manager II will be responsible for managing orders assigned to them, up to and including escalations from G&W Electric Inside Sales Support Reps.

Requirements

Holds a B.S. Degree within an Engineering, Business discipline or related field
Technical aptitude required with 5+ years of proven experience in a customer support role (ex: business sales, business development, project management or account management)
5+ Years of Project Management/Customer service Experience
Is expected to have or to be working towards completion of PMP certification (project management certification from PMI)
Documented ability to resolve issues independently
Documented ability to manage multiple projects at once
Expert knowledge in the use of Microsoft suite – Word, Excel, etc.
Strong written and verbal communication skills a must

Nice To Haves

Working knowledge of JD Edwards software
5+ years of experience working in an operational role within a manufacturing environment
Previous experience within the power industry

Responsibilities

Develop and nurture strong, long-term relationships with G&W Electric’s key customers by managing their complex projects – this includes technically complex designs, critical customer touchpoints, and business volume.
Lead end-to-end project initiatives to completion, ensuring timely delivery and high-quality project deliverables, hitting milestones, clear documentation, and proactive communication.
Develop project plans including timelines, tasks, milestones, and contingency plans up to and including risk mitigation on agreed upon contracts.
Develop and adhere to a project schedule while tracking progress, monitoring task completion of other teams, and identify at-risk responsibilities.
Show effective and independent project management by identifying at-risk tasks proactively and mitigating or escalating appropriately.
Assist and lead continuous improvement initiatives to refine team’s processes, tools, and overall customer experience.
Assist with onboarding Project Manager I and other team members as necessary.
Consult with various departments within G&W Electric as appropriate to resolve technical and scheduling issues that arise during order life cycle of the order.
Provide timely and effective communication to internal and external customers - serving point of contact for Sales, Operations, and other internal departments.
Work closely with Sales team to support customer/ order activity.
Maintain customer files, including customer’s specific requirements as defined within the team’s protocol including but not limited to ISO or G&W Work Instruction or procedure.
Check approval drawings for accuracy before they are transmitted to the customer.
Liaise with Finance Department to ensure timely invoicing and payment where applicable.
Request performance bonds through finance.
Ensure all submittal documentation is developed and sent to the end user or sales representative in the agreed upon time.
Order validation and effectively manage design changes after the purchase order is received.