Project Manager II - Collaborative Health Implementation

TELUS•Edmonton, AB

12d•Hybrid

About The Position

Do you thrive in a fast-paced, team-centric environment where you can solve complex problems with creative solutions? Are you passionate about using your project management skills to make a positive impact? If you want to be in a space where your knowledge and experience drive collaborative decisions that improve health outcomes for Canadians, then this is the role for you! We're seeking a Project Manager II to join our Project Management Office (PMO), focusing on Electronic Medical Record (EMR) systems and related healthcare solutions. This role supports both new and existing client implementations, ensuring successful delivery of our comprehensive healthcare technology portfolio. If you're excited about implementing innovative healthcare technology solutions that make a difference, we want to hear from you. Here's the impact you'll make As part of our team, you'll manage nationwide deployment of TELUS Health solutions including CHR, Medacces, PS Suite, Medesync. You'll manage a diverse portfolio of concurrent projects, taking full accountability for end-to-end project delivery success. Working with a fully supported cross-functional team, you'll lead the client's implementation and onboarding journey.

Requirements

Degree in business, health sciences, or related field (or equivalent experience)
3+ years leading complex implementation projects and teams through ambiguity and change
5+ years in customer-facing roles
Excellent written and verbal communication with all stakeholder levels
Develop comprehensive project plans and lead regular stakeholder reviews to manage risks, issues, and decisions
Identify and quickly mitigate project risks through problem-solving and innovation
Highly organized and enjoy working in a fast-paced environment
Proficient with leading project teams in an organized fashion, coaching and motivating your team as needed and resourceful in effectively confronting and resolving project roadblocks
Manage multiple concurrent projects with strong prioritization and time management
Negotiate confidently with stakeholders on key project decisions
Identify process improvements that enhance quality and efficiency
Comfortable working virtually and traveling as needed
Diplomatic and composed under pressure
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Nice To Haves

Bilingual (English/French)
Working knowledge of Salesforce, Inspire, JIRA and Confluence
Knowledge of clinical office workflows
Experience with EMRs (PS Suite, MedAccess or Medisyc) and/or working knowledge of The Collaborative Health Record
Proficiency with MS Office and G-suite
Experience working in a clinical or healthcare setting
PMP/CAPM Certified

Responsibilities

Manage nationwide deployment of TELUS Health solutions including CHR, Medacces, PS Suite, Medesync.
Manage a diverse portfolio of concurrent projects, taking full accountability for end-to-end project delivery success.
Lead the client's implementation and onboarding journey with a fully supported cross-functional team.
Drive project planning, decisions, risk management and deliverable fulfillment by exploiting project management expertise.
Lead a cross-functional team on a daily basis to prioritize work and deliver on project deliverables in line with client expectations.
Be the trusted client advisor and point of contact through the lifecycle of the project.
Overcome project issues and demonstrate problem solving through collaborative problem solving techniques.
Motivate project team members and clients through effective change management techniques.
Challenge the status quo by challenging project team members to innovate and overachieve.
Effectively prioritize and strategically manage dependencies to avoid project risk.
Deliver project success through careful resource management and time management skills.
Communicate with leadership on a frequent basis on project health through the means of project status reports, presentations and email communications.
Utilize structured processes and change management skills to keep project team members and client moving in the same direction as one team towards one common goal.
Find the perfect balance between creating a supportive and engaging implementation experience for clients and maintaining project goals that support the overall business strategy.