Project Manager I

Certified Laboratories Inc•Kitchener, ON

16d

About The Position

Reporting to the Director, PMO, the Project Manager (PMO) serves as the primary point of contact for active clients, overseeing end-to-end project lifecycle management. This role is responsible for building and maintaining strong client relationships while acting as a centralized resource for technical expertise related to the testing portfolio and reporting requirements. The PMO Project Manager plays a key cross-functional role, collaborating with Business Development, R&D, Client Services, and Operations to support and grow the nicotine, cannabis, and natural health products (NHP) business. The role also includes responsibility for high-level short- and mid-term toxicology project forecasting and execution of PMO processes.

Requirements

Bachelor’s degree in Chemistry, Toxicology, or a related scientific discipline.
5+ years of demonstrated experience in operations within a Contract Research Organization (CRO) or testing environment.
Experience with cannabis, natural health products (NHP), and/or tobacco/nicotine testing methods is required.
3+ years of experience leading projects or project teams.
Strong project management capabilities with knowledge of methodologies and best practices.
Proven track record of leading continuous improvement initiatives.
Strong understanding of applicable regulatory frameworks, including GLP, GMP, and ISO 17025.
Strong leadership, communication, organizational, and interpersonal skills.
Effective problem solver with the ability to anticipate risks and mitigate issues proactively.
Continuous improvement mindset with a focus on enhancing business capability and performance.
Strong execution, customer focus, and personal accountability.
Excellent time management skills with the ability to perform in a fast-paced and evolving environment.

Responsibilities

Participate as a member of the PMO team responsible for lifecycle management of all nicotine, cannabis, and NHP commercial projects across the Kitchener and Edmonton facilities.
Manage all client-facing project workflows, including preparation and oversight of protocols, reports, and summaries.
Maintain and update high-level short- and mid-term toxicology project forecasts.
Monitor project progress, proactively identify potential delays or issues, and communicate effectively with clients to ensure transparency and timely resolution.
Report PMO performance metrics to management.
Participate in internal and client audits as required.
Identify and support opportunities for new services and revenue generation.
Support Client Services in preparing quotes and responding to new or existing client requests.
Develop and maintain strong client relationships, ensuring a clear understanding of client needs and expectations.
Foster a culture of continuous improvement, accountability, and empowered decision-making.
Support resolution of customer complaints in a timely and professional manner.
Ensure compliance with all applicable Health & Safety policies and procedures.
Perform other duties as assigned.