Project Manager I - Eurofins Environment Testing- Knoxville, TN

Eurofins•Knoxville, TN

13h•$62,000 - $62,000•Onsite

About The Position

This is an entry level position into the area of project management. The Project Manager I (PM I) is accountable for coordinating and managing clients’ projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identification of work share facilities. The PM I role fosters and develops client relationships in support of the laboratory mission.

Requirements

BS/BA in Chemistry/Sciences or related field (four years related experience may substitute for a degree)
6 months of client-relationship/customer service experience
Requires additional lab training in methods and QA across multiple departments
Eurofins services, products, testing capabilities, technology, production, and support systems
Program specifications and laboratory procedures
Environmental regulations
Process improvement methods
Quality assurance program plan
Contract compliance
Laboratory methods and techniques
Basic knowledge of the LIMS
Strong interpersonal, communication and problem solving skills
Effective time management
Strong organizational skills
Leadership skills
Computer skills – using routine software applications such as Outlook, Office, Excel, Word, Access, and PowerPoint.
Multi-tasking
Adaptability and flexibility
Ability to ensure requirements for On-Time Delivery are met
Authorization to work in the United States indefinitely without restriction or sponsorship
Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

Nice To Haves

Prefer some bench chemist or field experience

Responsibilities

Review and set up project in LIMS (laboratory information management system)
Add notes, review documentation, manage orders and contracts
Communicate project details to Operations
Initiates project kick off with client and applicable staff
Works with Operations to ensure the lab has capacity for the work
Create bottle orders and schedule couriers/field samplers
Ensures regulations and requirements are met, initiates approval process, generates accounting software requisition
Manages incoming work
Reviews and resolves any sample log-in issues, sends client sample receipt confirmation
Informs client of any log-in discrepancies
Review job list daily and manage due dates
Communicate any expected delays to client
Review reports, confirms the information is correct, issues final report to client by due date
Data upload, completes and submits state reporting forms
Compiles case narratives
Set up delivery route
Review final invoice before sending to client
Generates credit/debit memos, submits them for approval
Submits revised invoices
Initiates follow up calls to confirm correct invoicing
Work with collections on Accounts Receivable
Request new client review
Communicate lab capabilities to client, confirm sales assignments with Business Development Manager
Take new quote requests from clients, review contract requirements, review purchase orders
Submit purchase orders for approval
Follow up calls and visits with clients
Provide technical support
Forward leads and opportunities to the sales team
Forecast upcoming work
Submit client complaints and participates in corrective action
Communicate issues/complaints to sales and follow up with clients
Initiate project reviews with Operations, QA and subcontract labs
Quote generation and approvals
Confirm client contracts and pricing, confirm lab meets certification requirements
Create quotes, submit them for approval, send to clients
Update status in Laboratory Information Management System
Other duties as assigned.