Project Manager I, Eurofins Environment Testing Southwest, Calscience, Tustin, CA

Eurofins USA Environment Testing•Tustin, CA

12d•Onsite

About The Position

Eurofins Environment Testing Southwest, Calscience has an Project Manager I opening at our state-of-the-art Tustin Laboratory. The Project Manager I will work with Account Managers (Sales), other Project Managers, and the Laboratory Director to communicate client expectations, and data or quality concerns. They are accountable for coordinating and managing clients’ projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identification of work share facilities. The Project Manager role fosters and develops client relationships in support of the laboratory mission.

Requirements

3-5 years’ experience in Client Services
Minimum BS degree in science field with minimum 12 units of chemistry and/or biology coursework
Ability to demonstrate an ongoing focus on client satisfaction and meet expected turnaround times
Demonstrated commitment to availability to clients by presence and timely response
Ability to work with Account Managers (Sales), other Project Managers, and the Laboratory Director to communicate client expectations, and data or quality concerns
Basic technical understanding of many aspects of the laboratory, regulatory requirements, and specific method requirements
Basic understanding of the laboratory business and inter-departmental relationships
Requires judgment or initiative in resolving issues and making recommendations
Requires excellent verbal and written communication skills
Requires attention to details and good documentation skills
Must have computer (Word, Excel) and office related skills

Responsibilities

Demonstrates active leadership and promotes the company vision
Regular attendance and punctuality to support client service
Responsible for daily reporting of finalized reports and communication with clients
Maintain customer data base in LIMS, ensure projects are updated, all info in the LIMS is accurate and useful
Engage with assistance to ensure customer deliverables are achieved and develop teamwork
Interact with operations and sales staff cooperatively to improve and optimize work flow, project set up and requirements and client satisfaction “fit-for-purpose”
Accept more challenging assignments, complex or larger clients, and work to develop a strong working relationship.
Work with Project Manager Assistant to set up projects, bottle orders, invoices
Sign final reports and work with lab staff in coordination of incoming work
Demonstrate an ongoing focus on client satisfaction by meeting expected turnaround times and managing personal backlog
Attend department meetings and participate fully
Engage in clients and look to visit 1-2 clients quarterly
Conducts all activities in a safe and efficient manner and aligned to company health and safety policy, as amended from time to time and in compliance with Eurofins quality standards
Performs other duties as assigned