Project Manager - Field Service

Delta Star•Forest, VA

1d•Hybrid

About The Position

Delta Star Inc. is seeking a driven and detail‑oriented Project Manager – Field Service to lead and enhance testing, training, and quality programs across our U.S. Field Service organization. This role is ideal for someone who thrives at the intersection of technical execution, process improvement, and cross‑functional collaboration, and enjoys driving consistency and excellence across a distributed workforce.

Requirements

Bachelor’s degree in Engineering, Business, or a related field (or equivalent experience).
Minimum of 5 years of program management and/or continuous improvement experience in a field service environment.
Ability to read and interpret schematics and industry standards (ANSI, IEEE, IEC).
Knowledge of ISO 9001:2015, internal auditing, and continuous improvement methodologies.
Strong ability to generate technical reports and implement performance metrics.
Excellent analytical, organizational, and problem-solving skills.
Strong interpersonal and customer-facing communication abilities.
Ability to influence stakeholders and drive cross-functional collaboration.
Positive, team-oriented mindset with a willingness to support multiple areas of the business.
Strong curiosity and commitment to continuous learning.

Responsibilities

Provide oversight and technical support to customers, management, and internal teams as needed.
Assist field service teams with evaluating equipment needs and supporting procurement requests.
Review customer specifications and develop detailed work scopes and project plans.
Oversee equipment calibration programs to ensure compliance with manufacturer guidelines.
Support Service Managers in developing and improving SOPs, workflows, and tools.
Review field technician documentation and compile professional reports for customer delivery.
Develop and optimize job trip packs, test workbooks, and data collection tools.
Create and deliver training materials (documents, presentations, etc.) to support technician development.
Collaborate with GM, Sales, Engineering, Quality, Fleet, and EHS teams to ensure process compliance.
Conduct audits based on process performance and quality standards.
Lead and support continuous improvement and technical problem‑solving initiatives.
Use metrics and performance data to identify training and development needs across the organization.
Support Quality Assurance activities, including QMS updates, CAPA initiatives, and audit preparation.
Implement quality tools such as Control Plans and FMEA to enhance non‑conformance detection.