Project Manager, Field Operations

TAG - The Aspen Group•SC - Remote, SC

1d•Remote

About The Position

The Aspen Group (TAG) is seeking a Project Manager, Field Operations to join the Aspen Dental Field Support team. This role will be based remotely and plays a critical role in driving the successful deployment of new initiatives, systems, and processes across field locations. The position ensures operational readiness, consistency, and scalability by coordinating cross-functional efforts, managing timelines, and leading pilot-to-launch execution strategies.

Requirements

Bachelor’s degree or equivalent work experience in the business or healthcare industry.
5+ years of experience in program or project management.
Proven track record of helping healthcare organizations optimize and improve implementation in multi-site or field operations environment.
Certification or Experience with Lean, Six Sigma or process improvement methodologies.
Proficiency with project and change management tools (Monday.com, Asana, Jira, Smartsheet or similar.)
Experience with Microsoft SharePoint – including site creation, content management, permissions and workflow automation.
Demonstrates aptitude and interest in learning new systems and platforms.
Proven success in managing multiple projects, change management and progress reporting.
Operations acumen to understand implications of data, back-end services and operations on user experience.
Ability to be self-directed to solve business issues in implementation, to make decisions about and prioritize own work.
Entrepreneurial with a strong bias towards action.
Ability to lead without authority, building credibility across the organization.
Communicates effectively and listens actively.
Passionate advocate for our field and patients and the user experience.

Responsibilities

Lead Implementation Projects: Plan, coordinate and oversee the rollout of new programs or operational processes within field operations.
Business Value Alignment & Outcome Driven: Create business cases, return on investments and executive level presentations.
Drive Pilot Success: Document scope of services for each project and analyze performance metrics and training; and create scalable playbooks for national deployment.
Cross-functional Collaboration & Leadership: Partner with key departments – including Operations, IT, Learning & Development, Communications, Marketing, Talent Acquisition, Human Resources, Scheduling Center and Product teams – to ensure smooth implementation and stakeholder alignment.
Change Management: Execute communication and training strategies that drive adoption, engagement and long-term sustainability.
Process Optimization: Identify opportunities for efficiency, standardization and continuous improvement across field operations.
Reporting & Insights: Track performance metrics, feedback from field teams; prepare regular updates for leadership.
Risk Management & Field Experience Focus: Anticipate potential implementation barriers, proactively develop mitigation plans and ensure resolution during implementation phases; inform management and leadership teams of any vendor, partner or customer issues or challenges.
Stakeholder & Prioritization Management: Balance stakeholder needs, create road maps, divisional calendars and align teams to drive business priorities and strategies.
Ethics & Values: Act with integrity and adhere to core values consistently.