Project Manager, Enterprise Implementations (SaaS + Services)

Phamily • New York, NY

2d • Hybrid

About The Position

We are seeking a highly driven, execution-oriented Project Manager to lead complex, enterprise client implementations across our SaaS and service-based solutions. This role sits at the center of our client delivery engine—partnering cross-functionally with Product, Clinical Operations, Sales, and Engineering to bring programs to life and drive measurable outcomes.
This is not a traditional IT project management role. We are looking for someone who has implemented professional services or BPO and who thrives in ambiguity, operates with urgency, and takes full ownership—from kickoff through go-live and beyond. You will manage multiple enterprise implementations simultaneously, navigating complexity, aligning stakeholders, and ensuring we deliver with speed and quality.

Requirements

• 5+ years of project management experience in enterprise environments for professional services and/or BPO
• Startup and high-growth experience required—comfortable operating in fast-paced, evolving environments
• Experience working on SaaS and/or tech-enabled service implementations
• Proven track record managing complex, cross-functional projects with multiple stakeholders
• Experience working with or supporting multiple enterprise clients with C-level key stakeholders (healthcare experience a plus)

Nice To Haves

• Consulting experience strongly preferred
• Ownership mindset – you take accountability for outcomes, not just tasks
• “Get it done” mentality – high sense of urgency, bias toward action
• Smart hustle – able to move quickly while prioritizing what matters most
• Comfort with complexity and ambiguity – thrives in challenging, unstructured environments
• Assertive communicator – able to push, influence, and hold stakeholders accountable
• Growth mindset – seeks feedback, continuously improves, and adapts quickly

Responsibilities

• Lead end-to-end implementation of enterprise client programs across multiple accounts and sites
• Serve as the primary project lead for clients—owning timelines, deliverables, risks, and outcomes
• Drive structured implementation plans, ensuring clarity on scope, milestones, dependencies, and success metrics
• Ensure seamless transition from sales → implementation → ongoing delivery
• Build strong, trusted relationships with client stakeholders
• Communicate clearly and consistently on progress, risks, and outcomes
• Operate as a strategic partner—not just a task manager
• Partner closely with Product, Engineering, Clinical Operations, and Sales to align priorities and drive execution
• Translate client needs into clear internal requirements and actionable plans
• Hold internal and external stakeholders accountable to deadlines and commitments
• Proactively identify blockers and drive resolution with urgency
• Manage multiple complex implementations simultaneously, balancing competing priorities
• Navigate ambiguity and evolving client needs with a solutions-oriented mindset
• Drive decision-making in fast-paced, high-stakes environments
• Identify risks early and implement mitigation strategies

Benefits

• Competitive compensation based on experience and impact
• Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost
• Generous Paid Time Off: up to 35 paid days off each year so you can recharge, recover, and give back, including: 12 vacation days accrued annually for rest, travel, and personal time, Up to 9 sick/wellness days to prioritize your health and well-being, 12 paid company holidays throughout the year, 2 paid give-back days
• HSA and FSA account options
• 401(k) with company match after 6 months of full-time employment
• 100% match on the first 3% contributed, and 50% match on the next 2% contributed
• A collaborative, mission-driven team helping transform healthcare at scale

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed