Project Manager - Digital Workflow Automation

City of Philadelphia • Philadelphia, PA

4d • Onsite

About The Position

The Project Manager supports application development requests through the City’s Digital Workflow Transformation Program. The Digital Workflow Transformation Program helps City departments digitize and streamline administrative processes by creating custom, digital applications using a variety of low-code/no-code software. The Project Manager reports to the Senior Project manager and assists in coordinating and managing technology-focused projects that improve business processes and service delivery across City departments. This role works closely with stakeholders to understand business needs, document requirements, support IT initiatives, and ensure projects are delivered on time and within scope. Acting as a liaison between technical teams and business users, this position plays a key role in translating operational needs into effective digital solutions.

Requirements

• Demonstrated ability to manage multiple projects, estimate timelines, adapt project approaches to unforeseen challenges, work under pressure, and meet deadlines.
• Ability to identify opportunities, navigate barriers, work independently, and develop solutions that enhance City processes and deliverables.
• Comfortable with change and able to learn from feedback and evolving requirements.
• Effective at engaging stakeholders and conveying project information clearly.
• Ability to consider policy implications in project planning and implementation.
• Experience with or interest in low-code/no-code platforms such as Quickbase or similar application development tools.
• An IT design-related degree or relevant technology industry experience.
• Minimum of three (3) years of experience managing project relationships with colleagues, clients, and project stakeholders.

Nice To Haves

• Experience using and building applications with the software Quickbase, or other low-code/no code platforms is preferred.
• Knowledge of City of Philadelphia government and/or experience working across City departments is a strong plus.

Responsibilities

• Develops and manages cross-departmental projects involving efforts to improve public sector efficiency and process improvement.
• Prepares work plans, budgets and funding recommendations for CAO projects
• Monitors and manages project progress, performance, costs and contracts.
• Designs collaborative processes to facilitate the productivity of project stakeholders for optimal outcomes.
• Ensures adherence to laws, regulations, policies, procedures, codes and guidelines relating to assigned projects.
• Provides technical assistance to staff as needed to support project implementation.
• Serves as project contact point to provide information to relevant stakeholders, including City leadership, community groups, and other institutions.
• Prepares material for updating and commuting to leadership about projects and their development status.

Benefits

• Unlimited FREE public transportation all year long through SEPTA’s Key Advantage program.
• 8 weeks of paid parental leave.
• Comprehensive health coverage for employees and their eligible dependents.
• Wellness program offers eligibility into the discounted medical plan.
• Paid vacation, sick leave, and holidays.
• Generous retirement savings options.
• Eligibility to participate in the Public Service Loan Forgiveness program.
• Tuition discounts and scholarships (10% to 40% savings) for employees, and in some cases, spouse and dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree