Project Manager, Diagnostic Operations

Tempus AI•Chicago, IL

11d•Hybrid

About The Position

Tempus is a technology company at the forefront of precision medicine, advancing healthcare through AI-driven diagnostics and real-world evidence. Our diagnostics business sits at the intersection of clinical operations, commercial outcomes, and data, serving physicians and health systems across oncology and genomics. We are building the operational infrastructure that will define how Tempus scales its diagnostic operations. We're looking for a Senior Project Manager to join our Operational Excellence team to support internal processes and initiatives that keep the diagnostics business unit running efficiently. This is a broad, cross-functional role: the Associate Project Manager will take on projects across a range of teams and workflows, partnering closely with stakeholders throughout the diagnostics organization to improve how work gets done. They will serve as a subject matter expert for the operating systems that support diagnostics operations, lead process improvements, and own operational reporting that leadership can rely on as a source of truth. Additionally, the Associate Project Manager will support operational communications and other projects as identified.

Requirements

Bachelor's degree, preferably in Life Sciences, Healthcare Administration, Business, or a related analytical field
2-4 years of relevant experience in operations, project management, healthcare/diagnostics, or data and analytics
Must be a self-starter who can work independently with minimal supervision
Persistent and resilient person who thrives in a fast-paced, highly iterative environment
Is highly organized and systematic, with superb attention to detail and the ability to prioritize and complete tasks with a high degree of accuracy
Excellent written and verbal communication skills, including the ability to translate operational detail into a clear story for leadership
Comfort working with data: familiarity with SQL and data visualization tools (Looker preferred; Tableau acceptable), or a strong willingness to build these skills
Proficiency with CRM and operating systems (Salesforce/SFDC) and general database management
Proficiency with MS Office (Word, Excel, PowerPoint) and Google Suite (Sheets, Docs, Slides)

Nice To Haves

Experience in healthcare diagnostics, oncology, or life sciences
Familiarity with clinical and lab data systems (LIMS, EMR)
Experience building dashboards or operational reporting

Responsibilities

Partner with cross-functional teams across the diagnostics business unit to execute operational initiatives and workflow improvements, spanning a range of teams, systems, and processes
Serve as a subject matter expert for the operating systems and tools that support diagnostics operations, helping to ensure data integrity, security, and efficient performance across workflows
Autonomously own ad hoc process improvements and new initiatives to ensure operational excellence is maintained as the business scales
Implement and maintain tracking systems for operational initiatives and project status
Build and maintain reports and dashboards that give leadership a clear, accurate view of workflow performance and key metrics; partner with Business Intelligence to identify KPIs, validate data accuracy, and iterate as business needs evolve
Perform hands-on data work as needed, including pulling and combining operational data across source systems to support reporting and process decisions
Support operational communications across the diagnostics network and stakeholder teams
Partner cross-functionally with Business Intelligence, Commercial Systems/SFDC, Product, and Internal Operations teams to identify gaps, align on decisions, and keep initiatives moving