Project Manager Cust Mktg

Staples • Framingham, MA

1d

About The Position

Staples is business to business. You’re what binds us together. Our Marketing team plays a critical role in sharing the Staples story by creating meaningful customer experiences that drive engagement, growth, and loyalty. We bring together data, creativity, and execution excellence to deliver impactful, lifecycle-based marketing campaigns across multiple channels.

Requirements

• Bachelor’s degree in Marketing, Business, Communications, Project Management, or a related field
• 2+ years of experience in customer marketing, campaign management, project management, or related marketing operations roles
• Experience coordinating creative development from brief through execution
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook
• Strong written and verbal communication skills
• Strong project management and organizational skills with exceptional attention to detail
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Ability to collaborate effectively across diverse teams and functions
• Comfort working independently while contributing to a collaborative team environment

Nice To Haves

• Background in customer lifecycle marketing
• Experience supporting test-and-learn marketing environments and data-driven decision making

Responsibilities

• Support the planning and execution of customer marketing campaigns across key customer lifecycle stages
• Partner closely with the Customer Marketing Manager and cross-functional teams to deliver coordinated campaigns
• Manage timelines, workflows, dependencies, and deliverables across data, creative, and operational teams
• Execute campaigns across multiple customer touchpoints, including email, direct mail, SMS, seller materials, and onsite placements
• Draft clear and actionable creative briefs; gather feedback, proof materials, and provide final approvals prior to deployment
• Proactively identify and escalate risks that could impact timelines, quality, or budget
• Maintain campaign schedules, execution processes, and documentation
• Leverage program metrics, customer-level data, and insights to measure performance and continuously improve campaign effectiveness
• Communicate campaign plans, progress, and outcomes clearly to internal stakeholders and partners

Benefits

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts
• Company Match 401(k)
• Physical and Mental Health Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level