Project Manager Cust Mktg

Staples Inc.•Framingham, MA

17h

About The Position

Staples is business to business. You’re what binds us together. Our Marketing team plays a critical role in sharing the Staples story by creating meaningful customer experiences that drive engagement, growth, and loyalty. We bring together data, creativity, and execution excellence to deliver impactful, lifecycle-based marketing campaigns across multiple channels.

Requirements

Strong project management and organizational skills with exceptional attention to detail
Ability to manage multiple priorities in a fast-paced, deadline-driven environment
Excellent written and verbal communication skills
Ability to collaborate effectively across diverse teams and functions
Comfort working independently while contributing to a collaborative team environment
Bachelor’s degree in Marketing, Business, Communications, Project Management, or a related field
2+ years of experience in customer marketing, campaign management, project management, or related marketing operations roles
Experience coordinating creative development from brief through execution
Proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook
Strong written and verbal communication skills

Nice To Haves

Background in customer lifecycle marketing
Experience supporting test-and-learn marketing environments and data-driven decision making

Responsibilities

Support the planning and execution of customer marketing campaigns across key customer lifecycle stages
Partner closely with the Customer Marketing Manager and cross-functional teams to deliver coordinated campaigns
Manage timelines, workflows, dependencies, and deliverables across data, creative, and operational teams
Execute campaigns across multiple customer touchpoints, including email, direct mail, SMS, seller materials, and onsite placements
Draft clear and actionable creative briefs; gather feedback, proof materials, and provide final approvals prior to deployment
Proactively identify and escalate risks that could impact timelines, quality, or budget
Maintain campaign schedules, execution processes, and documentation
Leverage program metrics, customer-level data, and insights to measure performance and continuously improve campaign effectiveness
Communicate campaign plans, progress, and outcomes clearly to internal stakeholders and partners