Project Manager, Creative Operations

Tuckernuck•Washington, DC

About The Position

We are seeking a highly organized and proactive Project Manager with 5–7 years of experience to support Creative Operations within a fast-paced e-commerce environment. This role is responsible for driving the end-to-end execution of creative projects across digital channels, ensuring work is delivered on time, on brand, and aligned with business priorities. The ideal candidate thrives at the intersection of creativity and process, bringing structure to ambiguity, optimizing workflows, and enabling cross-functional teams to do their best work.

Requirements

5–7 years of project management experience, preferably in creative operations, e-commerce, or a related field.
Proven experience managing multiple complex projects in a fast-paced, deadline-driven environment.
Strong understanding of creative production processes (photo shoots, design, digital content).
Experience in fashion, retail, or lifestyle brands.
Comfort working with data and performance metrics to inform decision-making.
Experience with project management tools.
Experience with content management tools.
Experience working with e-commerce platforms and digital content workflows.
Exceptional organizational, communication, and problem-solving skills.
Ability to balance attention to detail with a big-picture, strategic mindset.
Proficiency in project management tools (e.g., Asana, Monday, Airtable, Jira).

Responsibilities

Own and manage the lifecycle of creative projects across e-commerce, including product launches, on-site updates, campaigns, and evergreen content.
Build and maintain detailed project plans, timelines, and trackers to ensure visibility and accountability.
Lead project kickoffs, align stakeholders on scope and deliverables, and ensure clear communication throughout execution.
Proactively identify risks, bottlenecks, and dependencies, and implement solutions to keep projects on track.
Partner with Creative, Merchandising, Web Merchandising, Marketing, Production and Art Direction teams to streamline processes and improve efficiency.
Manage intake processes, ensuring briefs are complete, prioritized, and aligned with business goals.
Continuously refine workflows, tools, and systems to scale creative output without compromising quality.
Support resource planning across creative teams, balancing workload and timelines.
Oversee execution of on-site creative updates including homepage, landing pages, PDP content, and seasonal launches.
Ensure alignment between product calendars, marketing campaigns, and creative deliverables.
Collaborate with performance and analytics teams to incorporate learnings into future creative planning.
Maintain a strong understanding of e-commerce timelines, dependencies, and conversion-driven priorities.
Act as the central point of contact between creative and cross-functional partners.
Facilitate effective communication across teams, ensuring alignment on priorities and expectations.
Support leadership with status updates, reporting, and project visibility.