Project Manager - Commercial Products

CGI•Canton, MA

21h•Hybrid

About The Position

We are seeking a seasoned Project Manager with knowledge of the healthcare domain to oversee and drive the client's strategic technology initiatives. The ideal candidate will be responsible for planning, implementing, and managing comprehensive technical/business initiatives to support growth by effectively utilizing project management principles and methodologies for a portfolio of projects. This candidate would liaison with diverse stakeholders across business and technology domains to ensure the integrity and success of the project, and at the same time build and maintain strong partnerships across various departments in the organization. This role requires a key focus on situational leadership, escalation strategy, navigating complex dynamics and executive communication. The Project Manager will provide end-to-end oversight for the onboarding of highly customized new accounts, coordinating a cross-functional mix of business and IT activities from initiation through implementation. Responsibilities include managing the development of custom products and networks, transition of prior carrier data, member enrollment activities, welcome kit and custom ID card issuance, and any account-specific reporting or pharmacy benefit carve-out requirements. This role is expected to support implementation activities from the present through year-end, ensuring alignment across stakeholders, timelines, dependencies, and deliverables. The Project Manager works with Executive/Business sponsors to successfully implement new capabilities and support operational processes by managing the end-to-end delivery of enterprise-wide projects. At CGI, you will be part of a team committed to providing outstanding services to our clients across multiple industries across the globe. This position is located at the client site in Canton, MA; however, a hybrid working model is acceptable.

Requirements

Strong Healthcare Payer experience in managing commercial product management and account management.
10+ years of Program/Project management experience.
Minimum 3 years experience in process management.
Minimum 3 years experience in health insurance operations (if PMP certified) or 5 years (if not).
Proven track record of meeting project deadlines with successful outcomes.
Ability to thrive in a matrix management, hands-on environment.
Strong negotiating, influencing, and advocacy skills.
Outstanding communication and relationship management skills.
Bachelor's degree or relevant experience (advanced degree preferred).

Nice To Haves

Experience with CQI, TQM, PDCA, PMBOK, or other formal improvement techniques preferred.
PMP and Agile certifications preferred.

Responsibilities

Manage all the phases of project management life cycle from ideation to closure, including but not limited to budgeting, change management and external vendor management thereby driving successful execution of the projects in alignment with organizational goals.
Lead the implementation of tools and methodologies that are used by the delivery teams to manage project scope, schedule, budget, risk and resource allocations/management for both Agile and/or Waterfall projects.
Organize teams across multiple workstreams, facilitate communication between cross-functional teams and develop professional relationships to communicate through all levels from individual contributors to IT/Business leadership.
Identify, manage, track and mitigate potential technical risks that could impact project success.
Escalate issues and challenges through the appropriate organization chain of command along with proposed mitigations and strategies.
Coach and mentor fellow project coordinators / project managers and effectively lead in a matrix environment.
Ability to influence project sponsor, owner, project teams and extended stakeholders and provide thought leadership and successfully drive the organizational initiatives to closure.
Lead the development of content for Program Stakeholder and/or Executive Steering meetings as needed and report program status per the organization guidelines.
Leveraging outstanding verbal and written skills to effectively manage challenging dynamics.
Drive innovation by understanding the application landscape and identifying opportunities for improvement and mobilizing the teams for desired outcome.