Project Manager-Commercial Audio Visual

Diversified•Boston, MA

3d•$88,500 - $120,000•Hybrid

About The Position

A project manager (PM) is responsible for the scope, schedule, cost, quality and client satisfaction of a project throughout its entire lifecycle, from Initiating through Closing phases. However, the PM depends on the help of other people to perform most of the actual activities of the project. A project manager’s role is primarily focused around written and verbal communication to all project stakeholders. The PM is responsible for overseeing and performing project management functions on all AVE projects, budgets and scopes. The PM will act as the person responsible on their assigned projects and have direct control over all project activities. Every project is different and every set of project stakeholders is different. The PM needs to negotiate a very complex set of variables between system design, site conditions and a widely varying set of expectations with multiple stakeholders. The skill of communicating both verbally and in writing to manage all these variables takes a very high level of awareness, emotional intelligence and people management skills. The PM is constantly managing the forces of change in every project environment. Balancing schedules, budgets, scope, quality and client satisfaction are a very complex set of variables.

Requirements

Minimum of 3 years’ experience as a Project Manager in commercial construction trades or audiovisual (AV) environments.
Familiarity with audio/video systems installations.
Knowledgeable of low voltage electrical projects.
Strong verbal and written communication skills.
Supervisory and people skills.
Ability and skills to diagnose and resolve complex technical, political and people related problems.
High level of both written and verbal communication skills.
Client-focused and able to understand how they can use technology to meet their business needs.
Approachable; works well on teams. Is a natural leader.
Delegates effectively.
Good at setting and managing people’s expectations.
Personally organized, manages time well, and sets clear priorities. Sets an example for preparation, punctuality, and professional appearance.
Excellent at planning.
Forecasts and manages risks.
Problem solver who can remain effective in tense situations.
Must live in the New England area.
Associates/Bachelors degree required and/or equivalent experience.
Employee must possess a valid driver’s license in their state of residence.
Employee will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate.

Nice To Haves

A PMP certification from the Project Management Institute is desired.
AVIXA CTS certification.
Other relevant certifications may be required or preferred based on the technology focus of the position.

Responsibilities

Overseeing and performing project management functions on all AVE projects, budgets and scopes.
Acting as the person responsible on their assigned projects and having direct control over all project activities.
Daily activities include project communications, scheduling, task lists for technicians, managing deliverables from engineering, CAD and Programming and overseeing the completion of projects.
Completing systems integration projects on time, on budget and achieving high customer satisfaction.
Constantly improving the established Diversified processes.
Developing a strong long-term relationship with the client as the primary interface.
Managing the client relationship, including expectations, communications and satisfaction.
Providing clear leadership and ownership for the project within Diversified, including accurate and timely verbal and written communication and follow up.
Coordinating all activities associated with the timely, accurate and on-budget completion of the project, including engaging stakeholders, delegating responsibilities clearly and running client and internal project meetings.
Providing support and assistance to team members as needed.
Ensuring appropriate and frequent communication between stakeholders.
Resolving destructive conflict.
Designing, planning, and coordinating work teams with regard to AVE installation projects.
Assuming ownership of individual projects and assignments.
Establishing and maintaining communication with Account Executives, Directors, installation technicians, subcontractors, clients, etc.
Developing and communicating project updates as required.
Providing constant monitoring of labor, equipment and materials budgets.
Providing and/or directing technical and administrative support to project team members.
Developing and maintaining all related project schedules.
Performing field verification of prospective work site.
Documenting all issues with site and keeping everyone informed of potential issues and solutions.
Coordinating all drawings and documentation between all internal and external stakeholders.
Facilitating and directing design reviews to assure proper documentation in the field.
Coordinating all system programming and final checkout of systems.
Providing punch-list of remaining tasks after substantial completion.
Contracting with contractors and other trades when necessary.
Monitoring status of projects including cost, timing and staffing to ensure timely and accurate completion of projects.
Ensuring quality and continuous improvement.
Coordinating training & turnover of projects to client, service department, & sales.
Taking full ownership of project, acting as the single point of responsibility and accountability.
Ensuring schedule performance, quality of solution delivered to client, and client satisfaction.
Managing and reporting on the project’s financials, including ensuring budget performance and profitability.
Ensuring timely and correct billings to client.
Demonstrating proactivity, responsiveness, and follow through.
Communicating decision options to stakeholders and managing those decisions.

Benefits

Competitive compensation
Multiple medical plan options to fit you and your family’s needs
HSA & HRA company contributions
Dental coverage, including orthodontic benefits, and vision plans
Company-paid benefits
Basic Life, AD&D
Short-Term and Long-Term Disability insurance
Employee Assistance Program (EAP)
Generous paid time off — 3 weeks PTO plus company holidays and floating holidays
401k with company match
Paid maternity leave
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services
Commuter benefits