Temporary Project Manager, Client Integration & Success

Dragonfly Health • Mesa, AZ

1d • Remote

About The Position

This role is responsible for leading end-to-end client implementation projects, from kickoff through go-live and transition to ongoing support teams. The Project Manager will deliver project leadership across operational and digital initiatives, including customer acquisition, organizational restructure, new branch addition, palliative care setup, and additional mail order services. Key responsibilities include creating and managing detailed project plans, communicating project status, driving accountability with matrixed teams, leading requirements gathering, partnering with training resources, providing client leadership, mitigating project risks, facilitating contract terminations, maintaining project documentation, and contributing to continuous improvement.

Requirements

• Thorough knowledge and understanding of general business project management as normally obtained through the completion of a Bachelor’s degree in Business, Healthcare Administration, Information Systems, or a related field.
• At least 4 years of project management experience in a client-facing role (e.g., project manager, account manager, client success manager, or similar).
• Demonstrated ability to lead complex, cross-functional projects and consistently drive milestones and results.
• Strong customer-facing communication skills, including the ability to facilitate meetings, document decisions, mitigate risk, and align stakeholders.
• Experience leading client implementations, onboarding, integrations, or go-live readiness programs.
• High proficiency with Microsoft products (e.g., Teams, Outlook, Excel, Word, PowerPoint; Visio).
• Working knowledge of CRM systems such as Salesforce, including maintaining accurate records, reporting, and pipeline/project visibility.
• Strong organization, effective communication, and the ability to influence cross-functional teams without direct authority.
• Working knowledge of a PC, business and communications software (MS Office) and web-based tools are required.

Nice To Haves

• Project management certification preferred (e.g., PMP, CAPM, Prince2, Certified ScrumMaster, or equivalent) preferred.
• Experience using project management software (highly desirable), such as Smartsheet, Asana, Monday.com, Jira, Microsoft Project, or similar.

Responsibilities

• Lead end-to-end client implementation projects (DME and pharmacy), from kickoff through go-live and transition to ongoing support teams.
• Deliver project leadership across operational and digital initiatives, to include existing customer acquisition, organizational restructure, new branch addition, palliative care setup, additional mail order services.
• Create and manage detailed project plans, including scope, schedule, milestones, and deliverables; proactively manage dependencies, change control, and resource needs.
• Communicate project status, milestones, and action items to internal stakeholders and customers through structured updates, meeting facilitation, and clear documentation.
• Drive accountability and results with matrixed internal teams through structured meeting cadences, clear ownership, and follow-through.
• Lead requirements gathering and workflow discovery with clients and internal partners; translate business needs into an actionable implementation plan and documented decisions.
• Partner with training/education resources to develop and execute a client-facing training plan aligned to the client's workflows, timeline, and adoption goals.
• Provide client leadership on implementation processes and expectations; coordinate additional training and go-live support as needed.
• Mitigate and manage project risk by identifying issues early, developing mitigation plans, escalating when appropriate, and driving timely resolution to protect delivery dates and client experience.
• Facilitate and oversee client contract terminations/offboarding processes when assigned, ensuring accurate internal coordination and timely completion.
• Maintain accurate project documentation and reporting in CRM and project tools; ensure project artifacts are complete, current, and audit-ready.
• Contribute to continuous improvement by capturing lessons learned and recommending process enhancements to improve implementation outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level