Project Manager, Client Delivery
About The Position
The Project Manager, Client Delivery owns the coordination and execution of client-facing projects within the Commercial organization. This role manages project timelines, client communications, and cross-functional workstreams from initiation through closure, with increasing autonomy and accountability as experience grows. This is a mid-level delivery role for someone who has moved beyond coordination and is ready to independently own projects and client relationships — with a growth path toward Senior Project Manager. You must reside in one of these US states: AZ, CO, FL, GA, IL, IN, KY, MA, MD, MI, MN, NC, NV, OR, PA, RI, TX, VA, VT, WI, or one of these provinces in Canada: Ontario.
Requirements
- Bachelor’s degree in Business, Communications, or related field (or equivalent experience).
- 3–5 years of experience in project management, client delivery, or program coordination, with demonstrated ownership of projects from initiation through closure.
- Strong written and verbal communication skills with a client-facing orientation.
- Proficiency with project management tools such as ClickUp, Asana, Smartsheet, or similar.
- Proven ability to manage multiple concurrent projects and stakeholder expectations in a fast-paced, remote environment.
Nice To Haves
- PMP, CAPM, or equivalent certification a plus.
Responsibilities
- Manage end-to-end planning, tracking, and execution of client programs across the full project lifecycle.
- Maintain project documentation, schedules, milestones, and status updates with accuracy and consistency.
- Manage multiple concurrent programs while balancing competing priorities and deadlines.
- Serve as a primary point of contact for client stakeholders throughout project delivery.
- Manage client communications, deliverables, and reporting with professionalism and accountability.
- Support client onboarding and ongoing engagement, ensuring a high-quality experience.
- Escalate risks or delays to the Senior Project Manager or Program Services leadership as needed.
- Partner with internal teams including Sales, Product, Customer Experience, and Operations to drive project execution.
- Facilitate communication and alignment across stakeholders through status meetings, reviews, and follow-up.
- Maintain accurate records of project activities, client interactions, and outcomes in project management tool.
- Identify workflow inefficiencies and support implementation of process improvements and standardized templates.
- Contribute to internal reporting on program metrics and performance indicators.
Benefits
- Competitive salary and annual bonus
- Employer matched 401(k)
- Medical/Dental/Vision insurance with generous employer contributions (including HSA)
- Maternity and Paternity leave and benefits
- Three weeks of paid vacation
- 12 paid holidays
- A paid community service day
- Flexible work schedule
- Annual wellness allowance
- A paid mental health day once a year
- Automatic WFH contribution to each paycheck
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
