Project Manager, Central Project Operations

Hinge Health

1d • $63,840 - $126,000 • Remote

About The Position

The Central Project Operations (CPO) team, embedded within Care Team Operations (CTO), provides specialized project management to Clinical Operations, Support, Member Operations, and Demand Enablement. Every time Hinge Health ships a new feature, launches a new program, or transforms how Operations works, it requires a dedicated resource to provide confidence, clarity, and rhythm to execution. This is the role of a CPO Project Manager. CPO PMs are responsible for coordinating complex, cross-functional projects from concept through execution. They act as the bridge between Product and Operations for feature rollouts, implement new vendors, design and run operational experiments, roll out new care models and approaches, and identify opportunities to leverage AI automation across operational workflows. Join the Central Project Operations team and become the driving force behind the cross-functional and operational initiatives that turn strategy into execution for over 20 million people who rely on Hinge Health for musculoskeletal care.

Requirements

• 2–4 years of project management or cross-functional operations experience.
• Demonstrated ability to own end-to-end project delivery—scoping, planning, risk management, stakeholder communication, and project closure—including creating core artifacts such as project plans, timelines, RACI matrices, and RAID logs.
• Proven track record of managing multiple concurrent projects simultaneously — prioritizing across competing timelines, stakeholder needs, and resource constraints without losing execution quality on any single initiative.
• Experience driving operational readiness activities — including SOP development, training coordination, and change management — as core project deliverables, not afterthoughts.
• Experience working with AI-powered productivity tools (e.g., Glean, Claude Code) to automate workflows or accelerate information gathering.
• Proficiency with Google Sheets and project management tools (e.g., Asana, Smartsheet, or similar) to track performance and build dashboards.
• Strong written and verbal communication skills—you bias toward clear, concise updates across Slack, email, and meetings.
• Ability to influence and lead through collaboration in matrixed, cross-functional environments—building alignment across teams without direct authority.

Nice To Haves

• Experience in healthcare, health-tech, or clinical operations environments.
• Experience leading vendor implementations or system/tooling migrations — including vendor evaluation, contract coordination, and operationalizing new tools across cross-functional teams.
• PMP, CAPM, or equivalent project management certification.
• Familiarity with project management methodologies (Agile, Waterfall, or hybrid approaches); ability to adapt methodology to project type rather than applying a single framework to every initiative.
• Experience supporting product launches or feature rollouts that require cross-functional coordination across engineering, product, and operations teams.

Responsibilities

• Coordinate complex, cross-functional projects from concept through execution.
• Act as the bridge between Product and Operations for feature rollouts.
• Implement new vendors.
• Design and run operational experiments.
• Roll out new care models and approaches.
• Identify opportunities to leverage AI automation across operational workflows.
• Own end-to-end delivery of multiple projects—from initiation through project closure and retrospective meetings—confirming deliverables, documenting lessons learned, and identifying follow-up actions with all key stakeholders.
• Maintain the confidence, clarity, and rhythm of execution essential to baseline operations — creating a clear path forward, keeping teams aligned and moving, and handling changes to timeline and scope with calm, decisive, dependable execution and limited manager guidance.
• Champion continuous improvement across Operations by identifying inefficiencies, proposing solutions (e.g., system migrations, workflow redesigns, experimentation frameworks), and driving those improvements to completion.
• Connect project portfolio to Hinge Health's strategic priorities — articulating how initiatives drive operational efficiency, member outcomes, or business scale.
• Build clear scope and timeline for workstreams.
• Track progress and surface risks early.
• Resolve day-to-day issues to maintain smooth operations.
• Develop project charters, stakeholder maps, RAID logs, and change logs.
• Establish communication and reporting structures.
• Coordinate people and resources across care teams.
• Serve as the single point of contact for assigned projects.
• Coordinate workstreams such as training, SOP updates, change management, and front-line feedback.
• Proactively identify and pilot new tools, workflows, or reporting methods—including AI-powered automation opportunities—that improve project execution and operational efficiency.

Benefits

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
• Modern life stipends: Manage your own learning and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed