Project Manager - Capital Equipment, Healthcare Furniture & Manufacturing and Installation Services

GF Health Products•Atlanta, GA

5d•Hybrid

About The Position

This is a hardware/equipment and space-design role. IT project management or Agile/Scrum certifications are not applicable. The Project Manager will manage, coordinate, and implement all aspects of a Project or order, including administrative requirements and documentation. This role involves coordinating internal resources (sales, interior design) and acting as the primary point of contact for projects and orders, aiming to maintain or increase profit objectives. The Project Manager will manage internal and external resources, fostering a positive and collaborative environment. Responsibilities include managing 'turnkey projects' from quoting and sales orders to coordinating logistics and installation, negotiating with vendors, issuing purchase orders, and approving vendor payments. The role also involves preparing customer quotes, issuing Sales Order Acknowledgements, managing production and shipping schedules, resolving supplier/vendor issues, and negotiating credits for quality or delivery problems. Regular communication with suppliers/vendors and territory managers is expected to resolve problems and provide customer updates. The Project Manager will research customer concerns, take appropriate action to negotiate resolutions, and gather necessary information to oversee customer needs and project implementation. Coordination of internal departments (Marketing/Product Management, Engineering, Quality, Regulatory, Manufacturing, Interior Design, Customer Service) and external resources is crucial for successful project completion. The role includes acting as a point person during client showroom visits, conducting product presentations/demonstrations, and documenting product selections. Initial screening of new opportunities and projects presented by sales personnel or distribution partners is also a responsibility. The Project Manager will act as a liaison between the Interior Design team and the territory manager, coordinate all aspects of showroom visits (transportation, accommodation, logistical support, client entertainment), and demonstrate knowledge of GF products (clinical beds, resident room furniture, upholstery, etc.). The role involves educating key decision-makers on products, services, and programs to increase business and expand sales, identifying problems and developing practical solutions with minimal supervision, and resolving customer concerns effectively. Maximizing profitability by product and project is a key objective.

Requirements

Responsible for adhering to the established GFHP’s quality system and facility procedures in your respective department.
Responsible for identifying problems that can have an impact on product quality and reporting the information to your supervisor and the responsible product manager.
Adhere to all Company Policies and Procedures and incorporate sound safety and housekeeping practices in performing day-to-day functions in the work environment.
Bachelor’s Degree or equivalent
Or a minimum of 2-5 years of experience as a Project Manager. Preferably working with large capital projects, either new construction or large scale refurbishment involving equipment and furniture.
Specific experience working within healthcare and or the senior living industry is a plus.
Or equivalent combination of education and experience.
Ability to read, analyze and interpret general business periodicals, professional and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from management, internal personnel, customers, regulatory agencies, and members of the business community.
Ability to perform general business calculations such as discounts, interest, margins, and percentages.
Ability to work with spreadsheets, expenses and understand P&Ls.
Ability to apply basic concepts of geometry and algebra as relevant to the position.
Proficient in Microsoft Word, Excel and PowerPoint.
Knowledgeable in the use of mobile communications and sales automation tools.
Adapts to changing business tools and communications modalities.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to interpret an extensive variety of reports.

Nice To Haves

Specific experience working within healthcare and or the senior living industry is a plus.

Responsibilities

Manage, coordinate and implement all aspects of a Project or order to include but not limited to all administrative requirements and documentation.
Coordinate all internal resources, specifically sales and interior design department, to achieve the objective.
Act as the point person for projects and orders while maintaining or increasing profit objectives.
Manage internal and external resources while promoting a positive and collaborative environment.
Manages all aspects of “turnkey project” including preparing quotes, sales orders, coordinating showroom visits, logistics and installation if requested.
Negotiates costs and delivery time with vendors; issues purchase orders to vendors; and verifies vendor’s invoice and approves payment to the vendor.
Prepare quotes for customers; issues appropriate Sales Order Acknowledgements to customer.
Manages and coordinates all production and shipping schedules for projects including the rearrangement of schedules as outside forces dictate.
Manages any issues with suppliers/vendors to ensure orders are manufactured and delivered according to project deadlines.
Negotiates credits etc., with suppliers/vendors if there are quality or delivery problems that warrant such.
Regularly communicates with suppliers/vendors to resolve problems; communicates updates to GF territory manager so updates can be passed on to customers.
Research customer concerns and complaints, then take appropriate action within the parameters of company guidelines to negotiate resolutions satisfactorily to both the customer and the company.
Gather all necessary information both internally and externally in order to fully oversee the needs of the customer and total implementation of the project.
Coordinate all internal resources to achieve the successful conclusion to a Project. To include (Marketing/Product Management, Engineering, Quality, Regulatory, Manufacturing, Interior Design, and Customer Service)
Coordinate all external resources to achieve the successful conclusion of the project or order.
Acts as a point person with the design team during client showroom visits including product presentations/demonstrations and documentation of product selection.
Conduct initial screening of new opportunities and Projects presented by GF sales personnel or a distribution partner.
Acts as a liaison between the Interior Design team and the territory manager to ensure positive outcomes for the client and GF.
Responsible for coordinating all aspects of showroom visits to include transportation, accommodation and any logistical support for clients and GF personnel. To include client entertainment.
Demonstrate knowledge of GF products to include clinical beds, resident room furniture, upholstery and all other applicable products.
Help educate key decision makers on products, services and programs to increase business and expand sales.
Demonstrated ability to identify problems and develop practical solutions with minimal supervision.
Ability to resolve customer concerns by gathering information, identifying underlying issues, and delivering timely, effective solutions.
Maximize profitability by product and project whenever the opportunity presents itself.