Project Manager, Business Transformation

Shoppers Drug Mart•Toronto, ON

3d•CA$80,000 - CA$110,000•Onsite

About The Position

Central Pharmacy Services (CPS) is looking for a Project Manager to join our Business Transformation team. Our team manages a portfolio of projects that introduce new capabilities into CPS operations. These projects can range from technology and automation implementations to process changes, equipment, facility changes, and new ways of working. As a Project Manager, you will be responsible for leading assigned projects from planning through implementation. You will work closely with teams across Operations, Pharmacy, Automation, Operational Excellence, Finance, and other areas of the business to develop plans, coordinate work, manage risks and dependencies, and keep projects moving toward their objectives. We're looking for someone comfortable taking ownership of complex projects, working through ambiguity, and bringing structure and clarity to cross-functional teams.

Requirements

5+ years of experience managing and delivering complex organizational and operational projects, including cross-functional projects from planning through implementation
PMP certification
Strong understanding of the life cycle management of a product including processes and governance
Demonstrated experience managing end-to-end project financials, including cost estimation, forecasting, and budget variance tracking.
Strong business acumen with a track record of connecting project execution to broader corporate strategy and commercial goals.
Ability to challenge the status quo and implement simple solutions
Strong group facilitation skills, with a track record of resolving conflicts and driving consensus in matrixed environments
Experience with Lean manufacturing methodologies
Robust problem-solving skills and the ability to bring structure and clarity to complex or ambiguous situations
Excellent written and verbal communication skills, with demonstrated ability to influence stakeholders across functions and levels, and provide clear updates to senior leaders
Strong analytical skills, with the ability to independently organize, analyze, and interpret data to support project decisions
A practical, outcome-focused approach with the ability to balance attention to detail with broader project objectives
Bachelor's degree or equivalent experience
Fluent in English

Nice To Haves

Lean manufacturing training
Experience in pharmacy, healthcare, manufacturing, fulfillment, distribution, or other high-volume operational environment
Experience delivering technology-enabled operational change, automation, equipment implementations, facility changes, or physical builds.
Experience working with operational data, analytics, or business intelligence tools such as Power BI.
Experience managing vendors or third-party implementation partners.
French language proficiency

Responsibilities

Lead and manage technical and complex projects from initiation to completion, ensuring timely and successful delivery.
Develop business requirements, business plans, project plans, timelines, and budgets, and monitor progress to ensure project goals are met.
Coordinate activities across business and functional teams and ensure owners understand their commitments and timelines.
Identify and manage project risks, issues, and dependencies, escalating where appropriate.
Facilitate project meetings and working sessions.
Manage variances in timing, resources/budget, and project quality
Work with stakeholders to resolve issues and make timely decisions.
Lead gathering and validating business and operational requirements.
Use data and analysis to support project planning, problem-solving, decision-making, and measurement of project outcomes.
Coordinate implementation readiness, including testing, training, communications, procedures, go-live, and operational readiness activities as required.
Delivery concise update on status of projects, including timelines, budget risks, decisions, and upcoming milestones.
Work with external vendors and implementation partners where applicable.
Support projects through launch and stabilization before transitioning them into ongoing operations.
Contribute to the development and improvement of project management tools and practices across CPS.
Build project management capabilities within the organization by providing coaching and guidance to colleagues at the Sites
Travel to sites as required.