Project Manager (Tier 2) -Business Process Improvement Manager (WRD- Infrastructure Maintenance Division)

Hillsborough County • Tampa, FL

1d • Onsite

About The Position

Manages projects and assigned staff of varying size, scope and impact from single business units up to multi-component projects with high value and organizational visibility within large divisions and departments. The ideal candidate will be an experienced utility or local government professional with strong business, operational, and analytical skills. They will have a solid understanding of water, wastewater, and reclaimed water utility operations and will use this knowledge to streamline processes, improve performance, and support high‑quality service delivery. This candidate will bring proven experience in business process improvement, operational excellence, continuous improvement, and change management. They will be skilled at evaluating workflows, identifying inefficiencies, facilitating cross‑functional collaboration, and implementing sustainable, measurable solutions. Experience developing and tracking performance measures, strategic initiatives, and process improvement portfolios across multiple divisions is highly desirable. The ideal candidate will be a strategic thinker and effective communicator who can align, standardize, and optimize business processes across the department. They will proactively identify opportunities for improvement, manage competing priorities, and lead cross‑functional initiatives in a dynamic environment. This individual will be comfortable working independently, interpreting complex data, identifying trends, and developing practical solutions that support departmental and organizational goals. The ideal candidate demonstrates sound judgment, professionalism, and the ability to manage sensitive or confidential issues with tact. They build strong working relationships with employees, leadership, regulatory agencies, consultants, and the public. They will bring strong project management skills, a customer‑focused mindset, and a commitment to operational excellence.

Requirements

• Knowledge of project management theory, techniques and tools.
• Knowledge of the processes, activities, requirements and objectives of the functional area to which assigned.
• Skill in developing tracking systems to monitor work progress.
• Ability to effectively coordinate resources and manage these resources to a successful project outcome.
• Ability to analyze the risks and future impact of decisions.
• Ability to establish and maintain effective working relations with others within and outside own organization.
• Ability to collect, organize and analyze data and develop logical conclusions.
• Graduation from an accredited four year degree granting college or university; AND Four years of program/project management experience directly related to the position duties; OR An equivalent combination of education (not less than a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above.
• Driver's license required.
• Maintain the ability to pass the background checks required for the position. These background checks may include but are not limited to: Criminal History Background Check using Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS) Level 1 and Level 2 Background screening (Ch. 435 Florida Statutes) Child Abuse, Abandonment and Neglect Record Check using the State Automated Child Welfare Information System (SACWIS) Sex Offender and Sexual Predator record check using the list maintained by the Florida Department of Law Enforcement (FDLE)
• Possess the necessary job related license(s) or certification(s) that may include possession of a Florida Driver License (Class E) or an applicable Commercial Driver License (CDL)

Nice To Haves

• Experienced utility or local government professional with strong business, operational, and analytical skills.
• Solid understanding of water, wastewater, and reclaimed water utility operations.
• Proven experience in business process improvement, operational excellence, continuous improvement, and change management.
• Skilled at evaluating workflows, identifying inefficiencies, facilitating cross‑functional collaboration, and implementing sustainable, measurable solutions.
• Experience developing and tracking performance measures, strategic initiatives, and process improvement portfolios across multiple divisions is highly desirable.
• Strategic thinker and effective communicator who can align, standardize, and optimize business processes across the department.
• Proactively identify opportunities for improvement, manage competing priorities, and lead cross‑functional initiatives in a dynamic environment.
• Comfortable working independently, interpreting complex data, identifying trends, and developing practical solutions that support departmental and organizational goals.
• Demonstrates sound judgment, professionalism, and the ability to manage sensitive or confidential issues with tact.
• Build strong working relationships with employees, leadership, regulatory agencies, consultants, and the public.
• Strong project management skills, a customer‑focused mindset, and a commitment to operational excellence.
• Expertise in process analysis, workflow optimization, and organizational performance improvement.
• Experience with Lean, Six Sigma, business transformation, or continuous improvement initiatives.
• Ability to develop, track, and report KPIs and operational metrics.
• Skill in facilitating cross‑functional teams and building consensus.

Responsibilities

• Performs project management work by managing, coordinating and implementing medium sized projects.
• Participates in the development of the scope of work.
• Establishes administrative procedures and guidelines to ensure effective project/program outcomes.
• Prepares contract drafts, requests for proposal and other related documents for review.
• Creates project schedules and controls resources to ensure timely completion of project.
• Prepares and/or monitors project budgets, monitors status of allocated funds and controls expenses.
• Coordinates with other sections and departments to ensure efficient flow of communications and services.
• Reviews and acts on project management, administrative, and operational problems.
• Performs other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level