BUSINESS PROCESS IMPROVEMENT MANAGER
About The Position
Northwest Investment Corp is looking for a Business Process Improvement Manager who is excited to make a real impact across Tower Trust & Investment Company and Centennial Tax & Accounting. If you thrive on solving problems, improving processes, and helping teams work smarter, this is a chance to step into a high-visibility role where your ideas and initiative will matter. In this role, you will partner with leaders and teams to streamline workflows, reduce manual work, improve consistency, and get more value from the systems and tools already in place. You will also help spot practical opportunities for AI and automation that increase productivity and strengthen the client experience.
Requirements
- Strong process improvement and problem-solving skills
- Experience with business systems and workflow automation
- Ability to turn business needs into practical solutions
- Comfortable working across departments
- Ability to help others navigate change
- Ability to build trust as you introduce better ways of working
- Bachelor's degree in business, technology, information systems, or a related field
- Five or more years of experience in operations, process improvement, business systems, workflow automation, or technology enablement
- Strong working knowledge of Microsoft 365 and related productivity tools
- Experience supporting change management, training, and cross-functional collaboration
Nice To Haves
- Experience in professional services, financial services, or another regulated environment
Responsibilities
- Identify inefficiencies, bottlenecks, and opportunities to improve consistency
- Lead cross-functional improvement efforts that simplify work and deliver measurable results
- Optimize Microsoft 365, CRM platforms, and other business systems
- Identify practical opportunities for workflow automation and responsible AI use
- Partner with teams to identify needs, recommend solutions, and move ideas into action
- Provide training and guidance that supports the adoption of improved tools and processes
Benefits
- A comprehensive benefits package
- A retirement plan with a company match
- Generous paid time off and holidays
- Support for professional growth and development
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
