Project manager assistant

ALS Global•Rochester, NY

12d•Onsite

About The Position

As part of a select team within the customer service group, this person will directly and indirectly work with clients and the lab to meet the goals as outlined in the ALS client’s services manual. The primary purpose of this position is to assist the project managers in reporting analytical data final reports, fielding customer phone calls/emails, preparing sample kit requests and reviewing chain of custodies for accuracy. This role involves being a point of contact to coordinate, manage and provide timely responses to customer inquiries related to the management of projects and status of work in progress, from the beginning of sample collection to the final report submission. The individual will be available to clients on a day-to-day basis to provide scheduling associated with sample collection, sample containers/bottle specifications, shipping containers, receipt of samples, appropriate turnaround times/due dates, project planning, and final report requirements. Responsibilities also include project setup entry in LIMS as defined by the client and Project Manager, and managing subcontract work to ensure it is reported by the due date. A general working knowledge of analytical methods, method updates, and method usage is needed to monitor compliance with industry and local/state/federal regulations.

Requirements

Strong Customer/Client interaction skills and experienced in client contact.
Proficient English verbal and written communication skills.
Ability to communicate well with staff, management and clients in a professional manner.
Ability to collaborate with other employees across departments to coordinate work.
Experience and skill at treating others with cooperation and respect.
Ability to understand and value both internal and external customers.
Ability to take ownership for meeting goals and objectives.
Willingness to be accountable for own decisions.
Willingness to give 100%.
Strong computer skills with knowledge in Excel, Microsoft Word, and other industry specific software.
Multi-tasked, organized, detail oriented.
Possess excellent problem-solving capabilities.
Good time management capabilities.
BS required or 2 years’ experience in related field.
Ability to speak and hear clearly while communicating with staff, management, and clients.
Ability to sit and/or stand for 100% of an 8-hour day.
Dexterity in hands and fingers to operate computer and other equipment.
Average vision and ability to see to read reports and operate equipment.
Must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

Nice To Haves

Data entry skills are preferred, but not required.

Responsibilities

Assist project managers in reporting analytical data final reports.
Field customer phone calls/emails.
Prepare sample kit requests.
Review chain of custodies for accuracy.
Coordinate, manage and provide timely responses to customer inquiries related to project management and work status.
Provide scheduling associated with sample collection, sample containers/bottle specifications, shipping containers, receipt of samples, appropriate turnaround times/due dates, project planning, and final report requirements.
Perform project setup entry in LIMS.
Manage subcontract work and ensure timely reporting.
Monitor compliance with industry and local/state/federal regulations.

Benefits

Comprehensive benefit package (including medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)
Additional vacation days for years of service
Business support for education or training after 9 months with the company
Learning & development opportunities (unlimited access to e-learnings and more)

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume