Project Manager Assistant (Operations)

Bureau Veritas•Montreal, QC

6d•Hybrid

About The Position

Bureau Veritas is looking for a Project Manager Assistant (operations) to join our environmental laboratory in Saint-Laurent, QC or Ste-Foy, QC. This role involves assisting Project Managers with the reporting of exceedances for microbiology. The ideal candidate will be accountable for delivering client-related services, ensuring timely report delivery, managing subcontracted work, and maintaining strong client relationships. This position requires excellent organizational and communication skills, the ability to manage multiple deadlines, and proficiency in computer applications. The role also involves administrative tasks such as sample entry, bottle preparation, and file maintenance.

Requirements

BAC of science or its equivalent
Laboratory experience
Bilingual (MUST speak French)
Very good computer skills
Excellent leadership, communication and organizational skills
Able to manage multiple deadlines under stressful conditions with tight guidelines
Good initiation skills to know when administration assistance is required by fellow project managers

Responsibilities

Accountable to project managers for delivery of all clients related services, such as TAT, delivery of reports, on time billing of all completed files, management of subcontracted work, etc.
Ensure all client telephone calls are returned within 30 minutes of the reception time.
Work closely with project managers to develop client relations and ensure client satisfaction.
Responsible for establishing and meeting client delivery commitments and schedules with laboratory operations based on workloads, and client priorities.
Coordinate on time and accurate delivery of all bottle orders.
Coordinate and schedule on time pick-up of samples.
Coordinate and follow-up of all subcontracted analyses.
Provide scheduled delivery of all data in the client specific electronic format.
Assist with on time billing and report generation.
Maintenance and follow-up of all client files, and client information.
Assist project managers with the preparation of quotations and RFPs.
Document and follow-up of all client complaints.
Make known all client complaints to project managers.
Assist with sample entry and bottle preparation.
Ensure all job entries are verified and approved within 30 minutes of login time.
Assist with all office related administration tasks such as filing, report generation, mailing, invoice generation, etc.
Stay current of all released methods, pars, mocs through the QSI database.
Maintain to date employee training file.
Adhere to and participate with all QA\QC policies of the organization.