About The Position

The Project Manager Assistant/Client Login Specialist supports the lab in servicing clients to meet the laboratory mission. This is a Full-time position, Monday-Friday, 7:30 am - 4:00 pm, with occasional Saturday mornings and overtime as needed. The role requires the candidate to live a commutable distance to Auburn, Maine, and possess a background in Environment or the Sciences. This is an excellent opportunity to gain experience in a laboratory setting and grow within the organization.

Requirements

  • Associate degree (2 years client-relationship/client service experience may substitute for degree)
  • High school Chemistry coursework
  • Basic laboratory experience
  • Environmental laboratory experience
  • 1-3 years business experience required
  • Authorization to work in the United States without restriction or sponsorship
  • May need to lift up to 50lbs coolers of samples on occasion.

Nice To Haves

  • Customer service/client relations experience preferred
  • Bench chemist experience preferred
  • Strong interpersonal skills
  • Effective problem-solving skills
  • Strong oral and written communication skills
  • Strong organizational skills
  • Computer skills, using routine software applications, such as Outlook, Office, Excel, Word, Access, and PowerPoint.

Responsibilities

  • Project Set Up: Schedules courier or field sampler, if needed. Confirms non-Eurofins Environment Testing America subcontract labs are on the approved list and set up as vendors for existing work. Generates accounting software requisition when sending subcontract samples.
  • Sample Receipt: Reviews log-in. Generates subcontract paperwork. Sends client sample receipt confirmation. Reviews draft invoice. Confirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing.
  • Reporting: Creates and issues final report by client due date. Issues final data package. State reporting forms and submission. Data upload. Compiles case narrative.
  • Collect samples from on-site drop box.
  • Unpack shipments and document receipt of sample.
  • Organize and record samples.
  • Data entry into LIMS.
  • Maintenance of the department and lab, including stocking supplies and housekeeping.
  • Phone and email correspondence with clients.
  • Review analytical reports quickly and accurately.
  • Scan and send out reports in a timely manner.
  • Assist with customer services.
  • Handle interactions with walk-in clients.
  • Conduct all activities in a safe and efficient manner.
  • Perform other duties as assigned.

Benefits

  • Comprehensive medical coverage
  • Life and disability insurance
  • 401(k) with company match
  • Paid holidays
  • Paid time off
  • Dental options
  • Vision options
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