Environmental PMA, Eurofins Drinking Water and Wastewater Northeast, Auburn MAINE

Eurofins USA Environment Testing•Auburn, ME

1d•Onsite

About The Position

The Project Manager Assistant/Client Login Specialist supports the lab in servicing clients to meet the laboratory mission. This is a Full-time position, Monday-Friday, 7:30 am - 4:00 pm, with occasional Saturday mornings and overtime as needed. The role requires the candidate to live within a commutable distance to Auburn, Maine, and possess a background in Environment or the Sciences. This position is ideal for candidates who thrive in a customer service role and offers an opportunity to gain experience in a laboratory setting and grow with the organization. Compensation is $20-22/hour (DOE).

Requirements

Associate degree (2 years client-relationship/client service experience may substitute for degree)
High school Chemistry coursework
Basic laboratory experience
Environmental laboratory experience
1-3 years business experience required
Authorization to work in the United States without restriction or sponsorship
May need to lift up to 50lbs coolers of samples on occasion.

Nice To Haves

Customer service/client relations experience preferred
Bench chemist experience preferred
Strong interpersonal skills
Effective problem-solving skills
Strong oral and written communication skills
Strong organizational skills
Computer skills, using routine software applications, such as Outlook, Office, Excel, Word, Access, and PowerPoint.

Responsibilities

Answering phones and directing calls to the appropriate party.
Greeting clients and accepting samples.
Maintain inventory for office supplies, replenish, stock and keep clean and organized.
Maintain office machines such as fax, copier, scanner, and call for service when needed.
Ensure paper and toners are available for general use.
Responsible for postage meter/scale and postmarking outgoing mail.
Project Set Up: Schedules courier or field sampler, if needed.
Confirms non-Eurofins Environment Testing America subcontract labs are on the approved list and set up as vendors for existing work.
Generates accounting software requisition when sending subcontract samples.
Sample Receipt: Reviews log-in.
Generates subcontract paperwork.
Sends client sample receipt confirmation.
Reviews draft invoice.
Confirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing.
Reporting: Creates and issues final report by client due date.
Issues final data package.
State reporting forms and submission.
Data upload.
Compiles case narrative.
Login Client Support Specialist: Regular attendance and punctuality.
Collect samples from on-site drop box.
Unpack shipments and document receipt of sample.
Organize and record samples.
Data entry into LIMS.
Maintenance of the department and lab, including stocking supplies and housekeeping.
Phone and email correspondence with clients.
Review analytical reports quickly and accurately.
Scan and send out reports in a timely manner.
Assist with customer services.
Handle interactions with walk-in clients.
Conduct all activities in a safe and efficient manner.
Perform other duties as assigned.